Audio distortion

[Shrekmate]

Good evening,

I recently booted up Stellaris for the first time in a few months and ran into a strange and persistent audio issue. Immediately upon loading the main menu, all in-game audio comes through distorted and seemingly slowed down, with significant static. This is particularly strange because the game is running at a clean 60 fps with no discernable lag. My drivers are up to date and according to Steam, there are no problems with the game files. I did notice that my DLC appears to be corrupted, but from what I gather this is a known visual bug and as far as I can tell has not affected gameplay - the DLC works fine. I haven't changed any settings either and couldn't find equivalent issues elsewhere online. It doesn't seem that .mp4 is an accepted file extension for attachments but I can send an example clip by other means if that helps. Any help in resolving this would be greatly appreciated.

Thank you

 

[AndrewT]

Please do a full **clean** re-install:

- move any valued save games elsewhere, and user empire designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new galaxy - NOT any existing one

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .

 

[Shrekmate]

Please do a full **clean** re-install:

- move any valued save games elsewhere, and user empire designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test with a new galaxy - NOT any existing one

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .

Andrew, thank you very much for the detailed instructions on how to do a clean install. I did the regular version and the problem persisted, so that's definitely my next move. If that doesn't do it, DXDIAG sounds promising. I'll holler if it works - have a great night!

 

[AndrewT]

Dxdiag won't fix anything, it's just a way of me getting info about your system.

 

[Shrekmate]

Understood! Thankfully, it won't be necessary - I followed your guidance and the clean install went smoothly. The game runs great with no issues. Thank you so much!