BATTLETECH - Game crashes randomly after a few to several minutes of play

[eugenejr_]

One line summary of your issue
Game crashes randomly after a few to several minutes of play

What platform are you running the game on?
Steam

What operating system do you use?
Windows 11

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
Flashpoint, Urban Warfare, Heavy Metal

Please explain your issue is in as much detail as possible.
Crashes at random times. On the ship, during a mission, right before a cutscene, on start-up, etc.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Completely random

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

I don't see any clear reason for this crash in those files I'm afraid.

Is this just happening in one particular career or campaign? Or in any one you might start and play?

Has it always happened since you've had the game? Or only since when?

Can you try the game on any other computer you might have access to, as a test?

 

[eugenejr_]

I don't see any clear reason for this crash in those files I'm afraid.

Is this just happening in one particular career or campaign? Or in any one you might start and play?

Has it always happened since you've had the game? Or only since when?

Can you try the game on any other computer you might have access to, as a test?

It's happened ever since I got the game. I did a clean uninstall including using regedit, and still am getting constant crashes. I've wiped my save and just crashed in the second mission of the campaign with no clear trigger for the crash.

 

[AndrewT]

Can we get new output and error logs please , just in case there's anything different now?

Can you try the game on any other computer you might have access to, as a test?

 

[BTNomad]

Do you happen to have CitrixWorkspace installed?

If not could be ram, or something else has changed the system files.. quick ram test would rule that out.

Stack Trace of Crashed Thread 2404:
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFBE2898E88)
0x00007FFBE2898E88 (UnityPlayer) (function-name not available)
0x00007FFBE386F2B0 (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'The specified module could not be found.' (Address: 43F0000000000002)
ERROR: SymGetModuleInfo64, GetLastError: 'A dynamic link library (DLL) initialization routine failed.' (Address: 43F0000000000002)
0x43F0000000000002 ((<unknown>)) (function-name not available)

Sounds like bad ram to me.

I would recommend running MemTest overnight

memtest86[.]com

 

[eugenejr_]

Do you happen to have CitrixWorkspace installed?

If not could be ram, or something else has changed the system files.. quick ram test would rule that out.

Stack Trace of Crashed Thread 2404:
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFBE2898E88)
0x00007FFBE2898E88 (UnityPlayer) (function-name not available)
0x00007FFBE386F2B0 (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'The specified module could not be found.' (Address: 43F0000000000002)
ERROR: SymGetModuleInfo64, GetLastError: 'A dynamic link library (DLL) initialization routine failed.' (Address: 43F0000000000002)
0x43F0000000000002 ((<unknown>)) (function-name not available)

Sounds like bad ram to me.

I would recommend running MemTest overnight

memtest86[.]com

Can we get new output and error logs please , just in case there's anything different now?

Can you try the game on any other computer you might have access to, as a test?

Thanks a lot guys, turns out my RAM clocks were all over the place and just had to reset my BIOS to default settings. Been sinking hours into the game with no crashes, cheers!

 

[BTNomad]

So glad we could help, that's what we are here for.