BATTLETECH - Game crashes when during opening title, when clicking mouse or keyboard

[lachiemccon]

One line summary of your issue
Game crashes when during opening title, when clicking mouse or keyboard

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10 Home OS Build 19041.867

Which version of the game are you running?
Unable to reach main menu to determine, should be the latest since last release (1.9.1)

What DLC do you have installed?
Flashpoint, Urban Warfare, Shadowhawk Pack, Heavy Metal

Please explain your issue is in as much detail as possible.
When loading the game up from either the Steam launcher or from the Battletech launcher located in the directory, the game will begin going through the opening titles. It will either crash to the desktop instantly, or get through to the cinematic. It will happen either by itself, or if I click the left mouse button or hit ESC on the keyboard. Have done a complete clean install as per Edmon's video, redownloaded the game files, and still no luck.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Launch game from Steam, instantly repeats issue.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

I see nothing wrong in those files to explain this. I take it the game used to work on this machine at some point? If so, can yu identify what change or update since then seemed to trigger this problem?

The actual crash is here:

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1427567495498540562, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: BattleTech.exe
P2: 2018.4.2.64310
P3: 5cf7e95c
P4: StackHash_e0cc
P5: 0.0.0.0
P6: 00000000
P7: PCH_1E_FROM_ntdll+0x000000000009D764
P8: c0000005
P9: 0000000000000008

But I'm afraid that doesn't really tell me much about the cause. If you hadn't already done a clean reinstall that would have been my first idea!

 

[lachiemccon]

I see nothing wrong in those files to explain this. I take it the game used to work on this machine at some point? If so, can yu identify what change or update since then seemed to trigger this problem?

The actual crash is here:

But I'm afraid that doesn't really tell me much about the cause. If you hadn't already done a clean reinstall that would have been my first idea!

Thanks for getting back to me. It first happened about 3 months ago, but was too busy to report the issue at the time.

The game used to work fine on my machine up until then, as I haven't made any changes to my system during that time.

One issue I was getting occasionally before this happened was when loading the main menu, the box detailing what expansion is available that appears at the bottom of the screen, wouldn't load and if I tried to load a game or start a new game, the system would get stuck on infinite loading screen and not respond.

The only way I was able to get it working was to use task manager to end the process before it got to that point and reload the game. This would mean I would have to do it a one or two times before it would load the box and I would be able to load the game.

I recently tried the clean re-install method outlined by user Edmon, but no success. Is there a further step I need to take with that process with the current version, as I believe that guide was for v1.1.

 

[AndrewT]

Here's my process:

- Remove the game from Steam (uninstall)
- Manually delete all these files and folders, if still there:

C:\Program Files (x86)\Steam\steamapps\common\BattleTech\
C:\Users\USERNAME\AppData\LocalLow\Harebrained Schemes\ (To see the AppData folder you'll need to enable View Hidden Items in File Explorer)
C:\Program Files (x86)\Steam\userdata\USER_ID\637090\
(first move the \remote\C#\SGS#\ folder elsewhere to keep your save games)

- Install the game again
- add steam.exe and BattleTech.exe to the Whitelist of your antivirus app, whatever it is

 

[lachiemccon]

Thank you for getting back to me again AndrewT, really appreciate the support.

So I followed your process above on uninstalling and reinstalling Battletech, added it to the whitelist and launched the game, didn't touch a mouse or keyboard button, and still had it crash to the desktop during the HBS title screen.

Something I tried was removing the ModSample folder from the mods folder in the My Game directory as I noticed it mention in the crash report to see if removing it from that directory did anything, while keeping it in My Docs in case I need to add it back in.

Unfortunately it didn't help, but I did notice that when I launched the game and was moving the mouse around, it would get through the opening titles to the cinematic.

I let that run through and managed to get to the main menu (huzzah!), however the second I moved the mouse this time it crashed. It's got me stumped, that's for sure.

 

[AndrewT]

So far as I know this is unique to you/your machine, so like you I'm pretty stumped as well.

What if you make a new Windows user on this machine, log into Windows as that and play then? Same issue?

 

[lachiemccon]

Well this is interesting.

So I made a new Windows local account, ran Steam and launched the game and BAM! It worked. So that's the first good bit.

This made me realize that there were less programs running at the same time as Battletech. So I deleted the new account and moved back to my original account.

Closed all the other applications running (including Origin Launcher, Discord and AIDA64) and launched Battletech again, lo and behold it works!

Restart computer, close Origin first, crashed again. Closed Discord, and it worked.

So it seems that Discord is somehow causing issues. Odd.

The main takeaway from this is that I can play again, hooray!

Thanks again for the assistance AndrewT, super appreciated. Time to stomp some Locusts.

 

[AndrewT]

Hmmm, Discord, okay. You may find that just disabling the Discord overlay would have done the trick.

Anyway glad you got there!

 

[lachiemccon]

Have done that and no crashes. Actually runs better than it did previously. Thanks again!