BATTLETECH - Game crashes when i try to start new game

[TreehunterxD]

One line summary of your issue
Game crashes when i try to start new game

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10 x64

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
None

Please explain your issue is in as much detail as possible.
When i start a new game and skip the first cinematic the game freezes then crashes. I was yesterday able to create a character with my previous windows install but then the game crashes as soon as 1st mission starts or sometimes after cinematic skip. Reinstalled windows, redownloaded game installed latest drivers etc, still happens even when i tried reloading my save.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Start standard campaign and watch through or skip first campaign cinematic, if not crash create character and start first mission.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

That’s an odd log, it just stops with no error. was it taken just after this crash?

Can you start a new test campaign or career okay?

 

[TreehunterxD]

No i am unable to do so. those are the latest logs

 

[AndrewT]

Was your Windows reinstall just a reset? Or a full wipe and reinstall?

Either way I'm frankly lost on this one! We see no clue anywhere what's wrong on this machine to cause this to you.

 

[TreehunterxD]

i have clean wipe reinstalled x2, reinstalled drivers, rolled back to older drivers, installed game on SSD instead of HDD. Overhauled and cleaned my GPU. Tried different Motherboard, tried different ram. Still the same.

 

[AndrewT]

That's a very different log than your first one! Lots of DirectX 11 errors. No crash recorded though.

In the game's video settings, advanced, make sure Vsync is on, and disable Ambient Occlusion. If that doesn;t help, how about reducing the quality settings?

 

[TreehunterxD]

After a few seconds it freezes then if you leave it, it will go to desktop but you will have the games pointer still, game still seems to "run". alt-tabbing in and out doesn't do anything. I am have currently set the game on lowest quality it can go and enabled Vsync. Still the same.

 

[AndrewT]

Sorry, did you also disable Ambient Occlusion? I've seen that help with lower-powered AMD video systems, although yours should not need it.

 

[TreehunterxD]

I shall try that and see if it helps.

 

[TreehunterxD]

game still does the same

 

[AndrewT]

All I can think of now is a clean reinstall of your AMD video driver:

- uninstall it with this tool:

https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

- reboot
- install the latest by fresh download:

http://support.amd.com/en-us/download

- reboot again

I hope that does it!

 

[TreehunterxD]

i have done this, and now get a unity crash when i skip the first cut scene.

 

[AndrewT]

Well that is completely different now! The crash is solidly in DirectX11.

d3d11.dll caused an Access Violation (0xc0000005)
in module d3d11.dll at 0033:b9b5125d.

Did you change those settings in post #6 again after the clean reinstall?

If so I'm basically out of ammo on this one, I am sorry. It looks for all the world like a bug or incompatibility between the game and your video setup, but we know that's not the case.

Do you have any other Unity games to test on this machine?