BATTLETECH - Games crashes to desktop within minutes of loading

[Gabzilla123]

One line summary of your issue
Games crashes to desktop within minutes of loading

What platform are you running the game on?
Paradox Launcher

What operating system do you use?
Windows 10

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
None

Please explain your issue is in as much detail as possible.
Despite working without a hitch for 40+ hours the game now crashes to desktop shortly after starting a mission. I have tried starting a new game for both campaign and career mode but the same happens. Have reinstalled game. No hardware changes have been made. Note this is using Xbox games pass PC as a platform and several of the files required below are not in the paths described. chkdsk found and fixed an error, mdsched was clean.

Faulting application name: BATTLETECH.exe, version: 2018.4.2.64310, time stamp: 0x5cf7e95c
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc0000006
Fault offset: 0x0000000000032c91
Faulting process id: 0x3310
Faulting application start time: 0x01d7c282ae5af292
Faulting application path: C:\Program Files\WindowsApps\ParadoxInteractive.Battletech-MainGame_1.9.0.0_x64__zfnrdv2de78ny\BATTLETECH.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d9ebca00-e697-4f0c-878e-159a31e6214f
Faulting package full name: ParadoxInteractive.Battletech-MainGame_1.9.0.0_x64__zfnrdv2de78ny
Faulting package-relative application ID: App

Have you tried verifying your files?
No

Steps to reproduce the issue
Load game, start a mission.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

Neither of those output logs have any crash in them, unfortunately. Which tends to point to something outside the game, although it's not at all clear what!

While there's nothing that explicitly points to it, I notice you have a very new nVidia driver - could it have been that update which triggered this? Can you try reverting to the previous version you had?

 

[Gabzilla123]

Neither of those output logs have any crash in them, unfortunately. Which tends to point to something outside the game, although it's not at all clear what!

While there's nothing that explicitly points to it, I notice you have a very new nVidia driver - could it have been that update which triggered this? Can you try reverting to the previous version you had?

There isn't an obvious way to do that from the GeForce console and I'm not sure I'd want to be locked out of the latest drivers anyway. I noticed today a lot "Disk surprise removed" errors and in my device manager it looks like the Xbox App has created 127 (!?!) xvd drives for reasons I don't understand. I wonder if the two issues are related. After my original post it did work fine for a couple of hours.

 

[AndrewT]

There isn't an obvious way to do that from the GeForce console and I'm not sure I'd want to be locked out of the latest drivers anyway.

It was only for the purpose of diagnosis, not intended as a permanent thing. If that helped you would then contact nVidia with a bug report.

"Disk surprise removed" errors and in my device manager it looks like the Xbox App has created 127 (!?!) xvd drives for reasons I don't understand. I wonder if the two issues are related.

That does sound odd, I agree. What if you run the game from the MS Store app instead of the Xbox app?