BATTLETECH - No Cutscene Audio After Tutorial

[Pugachev]

One line summary of your issue
No Cutscene Audio After Tutorial

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
Flashpoint, Urban Warfare, Heavy Metal

Please explain your issue is in as much detail as possible.
Play tutorial mission, watch cutscene. Has no audio, only video and subtitles. Menu cutscene and cutscenes leading up to tutorial mission work just fine.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Play tutorial mission, watch cutscene. Has no audio, only video and subtitles.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[Pugachev]

UPDATE: I've been troubleshooting this issue for at least an hour and a half now. Tried many things, such as uninstalling and reinstalling drivers, attempting to make sure my audio output is stereo and not surround, and finding out the Battletech Launcher no longer has an option to pick your video player.

I reverted the game to it's 1.2.1 state in the Steam betas, and it allowed the cutscene in question to play normally; sound video and all. Now attempting to revert back to the latest version of the game to see if it works still.


EDIT: Problem still occurs when I revert back to the newest version of the game.

 

[AndrewT]

Try uninstalling that RealTek audio driver and rebooting. Windows will offer to install a driver; hopefully it will pick a different version! And the reinstall process may help too.

Good luck with that!

 

[Pugachev]

So far the next couple of cutscenes have played normally. Haven't uninstalled anything yet. Seems to be just that first cutscene after the tutorial, but regardless I think I'll just settle for keeping the folder of cutscenes on my desktop and playing the appropriate one if another issue arises.