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you should ask in the support forum, and also give some more details on your problem....
 
it's probably the bink video player. I used to have that problem and most of the time it doesn't even get to that screen. but when it did it wouldn't load properly half the time. Try renaming the avi folder to avi_back that ought to work...if not, then perhaps there is some other issue...
 
What he said. ;)