Game crashes after hovering a specific area of the map

[Digus]

So, I've been playing the game for some days.
Did all the 5 campaign missions and started a feminine prison in the sandbox mode.
The prison is still small, it has only 35-40 prisoners and bought 2 plots of land.
So I tried to buy a third plot of land and the game crashed for the first time.
Now my game keeps crashing.
I tried to buy the plot of land again on that prison and it always crashes, I tried to play it some more without buying the plot and it seemed to randomly crash not long after.
I tried an earlier save of this prison and it also crashed buying a new plot or playing for a while.

Tried to buy plots of land on the final campaign and it crashed on the second time, but not the first.

I tried a new empty map with unlimited money and I was able to buy a lot of plots. Build a huge building, lots of workers, a warden, an accountant, some guards, but no prisoners. The game lagged a lot, but no crashes.

So I tried again my prison that first crashed and tried to see what I was doing when the game crashed. I tried the menus, moving prisoners, changing programs...
After some trial and error I can now reliably replicate the crashes.
Moving the mouse cursor over the red rectangle marked on the map will always freeze the game.

After some mouse clicks the game crashes with this error:

Problem Signature:
Problem Event Name: APPCRASH
Application Name: Prison Architect64.exe
Application Version: 0.0.0.0
Application Timestamp: 5ec50935
Fault Module Name: Prison Architect64.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5ec50935
Exception Code: c0000005
Exception Offset: 0000000000517d59
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1046
Additional Information 1: 51e2
Additional Information 2: 51e2d9875f82025f2750c4e12ece7e65
Additional Information 3: a446
Additional Information 4: a446896825f7b2c1ec51eef48a71e331

The weird thing is that going to the older save of the same prison gives the same problem, and that was not happening before. The class rooms were not even built on that save file, and I certainly didn't have any crashes before when building it.

I already tried to verify the game integrity on steam and it helped nothing.
I really don't know what to do, I don't want to lose this prison.

Last night I was able to mark that whole area for destruction, without hovering the mouse over it.
Staff worked there without any problems.
Then again, once I hovered the mouse over the now empty area, the game still freezes.
Also, I was not able to remove the utility on that area, since for that I would need to hover specific items.

Any help is appreciated.
Thanks

 

[AndrewT]

Was this prison started under the current patch The Bucket 1.01? Or from before that?


Please attach the problem save here, plus DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.


And attach here the game log C:\Users\<UserName>\AppData\Local\Introversion\Prison Architect\debug.txt

To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

 

[Digus]

Was this prison started under the current patch The Bucket 1.01? Or from before that?


Please attach the problem save here, plus DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.


And attach here the game log C:\Users\<UserName>\AppData\Local\Introversion\Prison Architect\debug.txt

To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

This prison was started after The Bucket 1.0.1

I attached all the requested files.

Thanks for looking into it.

 

[AndrewT]

Thanks for the excellent detail!

I've logged a new bug report on all that and attached all your files there.

Please put that prison aside, and try it as new patches come out.

Sorry for that problem!

 

[Digus]

Ok, thank you for the attention.
I will do that.
I will also report back after a new patch.

 

[Digus]

Hi,

After "The Rock" update I was able to load the prison and hover the mouse over the problematic area.
I was also able to buy a new plot of land without crashing.
Haven't played after this quick test, but the original reported problem seems fixed.

Thank you again for the attention.
Also thanks for the whole team for fixing the problem.