Game freezing during play and freezes computer

[scootmcoot]

I am getting an issue with freezing when trying to play the game.

I had an issue a fortnight ago with the launcher not working and not recognising DLC but managed to resolve it with help from this forum.

Nothing has changed since then but now the game will freeze after a few minutes of gameplay, the music also freeze and plays one note continuously. When this happens I cannot Ctrl+alt+del or anything to get out of the game and the only solution is to switch my pc off.

The longest I’ve got the game to run so far is 5 minutes.

 

[AndrewT]

Right click on victoria3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Victoria3/pdx_settings.json .
From your Documents/Paradox Interactive/Victoria3/logs/ folder, attach here system.log , error.log , exceptions.txt

 

[scootmcoot]

Right click on victoria3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Victoria3/pdx_settings.json .
From your Documents/Paradox Interactive/Victoria3/logs/ folder, attach here system.log , error.log , exceptions.txt

Do I need to run the DXDIAG whilst the game is running?

 

[scootmcoot]

Right click on victoria3.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, cap refresh rate at 60.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Victoria3/pdx_settings.json .
From your Documents/Paradox Interactive/Victoria3/logs/ folder, attach here system.log , error.log , exceptions.txt

No success with the changes to the .exe and launcher settings, I have attached the files you asked for but cannot find the exceptions.txt one in the logs folder.

 

[AndrewT]

Sorry, I forgot to add that IF dxdiag.txt fails to attach here, rename it to dxdiag.log , or zip it up. Thanks.

 

[jpd]

A full freeze with the sound card looping the last played content over and over again points to a (PCI) bus lockup problem. One piece of hardware locking the bus and not releasing it again. That stops all other devices attached to the bus from accessing main memory (including the CPU) and that, in turn, freezes your system.

The most likely culprit would be the video board. At least, in the past it was the video card in about 90% of the cases where a full system freeze would happen. It is kind of weird that such a freeze would happen in this day and age though. Both Windows and the video card manufacturers have made progress in full proofing the drivers so that these kinds of full system freezes could no longer happen.