Graphic issues with EU IV

[fire_dragon]

Fresh install on new OS, but ive reinstalled everything, Game, drivers. New OS.

So the game loads, sound plays. game seems to be technically processing correctly. However. its permanently frozen on one graphic frame. if i tab out and back in the frames will advance. but thats the only way to get frames to advance.

anyone have any idea how to fix this?

I have a lot of other Paradox games and not having any issues. just Europa.

 

[grotaclas]

Can you please post your "Documents/Paradox Interactive/Europa Universalis IV/logs/system.log" file (before you try the solution below).

Try to change the display mode to borderless fullscreen in the launcher like in the following screenshot:

Steam Community :: :: Borderless fullscreen in the launcher

Steam Community: Europa Universalis IV.

steamcommunity.com

This usually helps.

I suspect that this issue happens on systems which don't support a refresh rate of 60 Hz or at least eu4 doesn't see 60 Hz as a possible option(that's why I'm asking for the system.log from before you change to borderless fullscreen). The player in this thread used an utility to unlock 60 Hz and this enabled fullscreen to work for them.

Disclaimer: I'm not working for Paradox. I'm just trying to help people.

 

[fire_dragon]

Can you please post your "Documents/Paradox Interactive/Europa Universalis IV/logs/system.log" file (before you try the solution below).

Try to change the display mode to borderless fullscreen in the launcher like in the following screenshot:

Steam Community :: :: Borderless fullscreen in the launcher

Steam Community: Europa Universalis IV.

steamcommunity.com

This usually helps.

I suspect that this issue happens on systems which don't support a refresh rate of 60 Hz or at least eu4 doesn't see 60 Hz as a possible option(that's why I'm asking for the system.log from before you change to borderless fullscreen). The player in this thread used an utility to unlock 60 Hz and this enabled fullscreen to work for them.

Disclaimer: I'm not working for Paradox. I'm just trying to help people.

Heres my System log, see if you see anything.

[systemsettings.cpp:208]: System memory: 12244MB
[systemsettings.cpp:215]: CPU speed: 0MHz
[systemsettings.cpp:220]: Number of processors: 8
[systemsettings.cpp:226]: CPU type: x64
[systemsettings.cpp:281]: OS: Windows 8 Build: 9200
[gfx_dx9.cpp:4080]: Loading settings for adapter -1, fullscreen=0, multisample=15
[gfx_dx9.cpp:4112]: Graphic Adapters:
[gfx_dx9.cpp:4120]: 0: NVIDIA GeForce GTX 1070
[gfx_dx9.cpp:4142]: Using Adapter [0] to check for multi-sampling support:
[gfx_dx9.cpp:4161]: Using Adapter [0]:
[gfx_dx9.cpp:4170]: Graphics device: NVIDIA GeForce GTX 1070
[gfx_dx9.cpp:4171]: Graphics driver: nvldumdx.dll
[gfx_dx9.cpp:4172]: Driver version: 1694
[gfx_dx9.cpp:4215]: Attempting to Create Device for Adapter 0 ...
[gfx_dx9.cpp:4222]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_dx9.cpp:4275]:


Dumping all gfx info:
DeviceIdentifier: {D7B71E3E-58A1-11CF-6D75-6F360EC2D235}
VendorId: 4318
DeviceId: 7137
SubSysId: 375394371
Revision: 161
DriverVersion.HighPart: 2031616
DriverVersion.LowPart: 984734


[gfx_dx9.cpp:4294]: Instancing supported.
[gfx_dx9.cpp:4304]: Video memory amount: 8081MB
[gfx_dx9.cpp:4305]: MaxSimultaneousTextures: 8
[gfx_dx9.cpp:4306]: MaxVertexBlendMatrices: 4
[gfx_dx9.cpp:4307]: MaxVertexBlendMatrixIndex: 8
[gfx_dx9.cpp:4308]: MaxSimultaneousTextures: 8
[gfx_dx9.cpp:4309]: MaxTextureBlendStages: 8
[gfx_dx9.cpp:4310]: MaxTextureWidth: 16384
[gfx_dx9.cpp:4311]: MaxTextureHeight: 16384
[gfx_dx9.cpp:4314]: Vertex Shader version: 3.0
[gfx_dx9.cpp:4320]: Pixel Shader version: 3.0
[graphicssettings.cpp:153]: 2 samples supported.
[graphicssettings.cpp:153]: 4 samples supported.
[graphicssettings.cpp:153]: 8 samples supported.
[graphicssettings.cpp:191]: Support for Anisotropic filtering found.
[graphicssettings.cpp:195]: Max Anisotropic filtering supported: 16
[graphicssettings.cpp:196]: Anisotropic filtering set to: 4
[main.cpp:1524]: EU4 Version Mar 24 2022 : 14:05:32
[main.cpp:1533]: Creating application...
[main.cpp:1579]: Initializing application...
[main.cpp:1580]: Language: l_english
[eu4application.cpp:557]: Initializing application...
[eu4application.cpp:564]: Done initializing application
[eu4application.cpp:571]: Loading cursor...
[eu4application.cpp:645]: Done loading cursor
[eu4application.cpp:647]: Initializing sound...
[eu4application.cpp:662]: Done initializing sound
[eu4application.cpp:664]: Initializing graphics...
[graphicssettings.cpp:730]: Using multisampling: 8
[graphics.cpp:815]: Creating device with: HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1920x1080
[graphicssettings.cpp:698]: Usable res: 640 480 75
[graphicssettings.cpp:698]: Usable res: 800 600 75
[graphicssettings.cpp:698]: Usable res: 1024 768 75
[graphicssettings.cpp:698]: Usable res: 1152 864 75
[graphicssettings.cpp:698]: Usable res: 1280 720 75
[graphicssettings.cpp:698]: Usable res: 1280 960 75
[graphicssettings.cpp:698]: Usable res: 1280 1024 75
[graphicssettings.cpp:698]: Usable res: 1366 768 75
[graphicssettings.cpp:698]: Usable res: 1400 1050 75
[graphicssettings.cpp:698]: Usable res: 1600 900 75
[graphicssettings.cpp:698]: Usable res: 1600 1024 75
[graphicssettings.cpp:698]: Usable res: 1920 1080 75
[graphics.cpp:849]: Done creating device.
[eu4application.cpp:784]: Done initializing graphics

My Laptop is inherently 75 MHz refresh, i actually cant change that.

I've also tried to load the game is all three options, fullscreen, windows and boarderless windown and regardless its giving me the same issue.

Edit; stand slightly corrected, playing in windowed mode does semi work. but i get a LOT of white screen "application not responding" delays

 

[fire_dragon]

bumping, still hoping for a resolution

 

[AndrewT]

Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, refresh rate 60.

Is that any better?

 

[fire_dragon]

i didnt try this solution but after reading some other issues. i did put the game into windowed fullscreen and that seems to work just fine. not sure why so many people seem to be having this issue and why theres not a hotfix yet

 

[grotaclas]

i didnt try this solution but after reading some other issues. i did put the game into windowed fullscreen and that seems to work just fine. not sure why so many people seem to be having this issue and why theres not a hotfix yet

I'm sorry that I didn't reply earlier. I didn't have a good solution for you, because your first reply made it seem that borderless fullscreen(aka windowed fullscreen) didn't help and this is relatively unusual. I meant to get back to you after researching other options, but then I forgot about it.
I don't work for paradox, so I can't give a definite answer why this hasn't been fixed, but I think there are several reasons for this:

• there isn't a good communication between tech support and the developers, especially for problems like this one for which the tech support can offer an easy workaround. Earlier this year, I tried to bring the issue to the attention of some developers and I promised them logs and dxdiag outputs, but I was unable to deliver on this promise, because few people replied to me when I asked for this information(you are the exception in this regard).
• it doesn't happen to the developers, so they didn't know why it was happening or how to reproduce or fix it
• AFAIK this issue was triggered by updates to nvidia drivers or nvidia drivers and not by an eu4 update, so many people suspected that this was caused by a bug in the drivers which just got triggered by eu4
• only recently have people made the connection that the problem only seems to happen on systems which don't allow a refresh rate of 60Hz, but eu4 only supports 60Hz in fullscreen.

 

[fire_dragon]

I dont know, im playing on my laptop right now and its refresh is 75, but only 75. i didnt have this issue on my PC at 60 refresh. maybe thats the cause?

my Power supply on my computer died and instead of just replacing that because the computer is 7yo iIve decided to just build a new one. once the parts come in and i get that together ill see if i have the issue there as well, im suspecting not. it seams like this is an issue with the laptop only allowing 75hz refresh.