Surviving Mars - Game fails to start.

[James Fox]

Description
Game fails to start.


Mac


Steam

What is your game version?
latest version? I just updated

What DLC do you have installed?
Green Planet, Project Laika

Please explain your issue is in as much detail as possible.
After installing the latest update, the game no longer starts (not even a launcher). The generic system error message 'MarsStream quit unexpectedly' is all that shows up. I have verified the files through steam. Disabling mods has no effect.

Can you replicate the issue?
This happens every time I try to start the game.


File(s) attached

 

[Bampf]

Ever since the latest patch, the game crashes on launch for me. I'm guessing it's the same problem as the previous poster, though in my case the stack trace is displayed.

I am attaching the first part of the stack trace in a text file.

Steam
App ID: 464920
Build ID: 8514804
Installed content updated: Apr 29 2022

MacOS Monterey 12.3.1
Mac mini 2018
3.2 GHz 8-core Intel i7
16 GB RAM
AMD Radeo RX Vega 56 8 GB (eGPU)

 

[AndrewT]

After installing the latest update, the game no longer starts (not even a launcher).

There is no launcher used for this game.


The game launches and runs perfectly fine on my 2017 iMac with 12.3.1 . So this is not a general problem on the Mac platform. Yet

Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4

really does read like a bug! How odd.


What I'd suggest for both of you is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.



If still a problem, Please attach here the latest log from the game :

~/Library/Application Support/Surviving Mars/logs/

To find that file, in Finder do cmd-shift-G to bring up the GOTO box. In there paste ~/Library/ . You will see a /Application Support/ folder, and inside that /Surviving Mars/ and then a /logs/ folder. Please attach the latest file from in there to here by dropping it on this support ticket, or use the "Attach file" link here.

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.

 

[Bampf]

Thanks for the quick response.

Reinstalling actually seems to have fixed the problem for me!

Some comments about the instructions:
* To be thorough, after uninstalling I emptied the trash and restarted the computer. Then I reinstalled.
* I didn't need to put back my saved games because Steam restored them from the cloud. Obviously someone not using cloud saves, or who may have run out of cloud space should not rely on that.

If the problem comes back I will post an update here. But so far so good!

 

[bitter-lux]

I followed these instructions and they WORKED. Thank you.

 

[porrrrrrrr]

@AndrewT It is still failing for me with these instructions and rebooting in between unfortunately. Logs in attachment.

 

[AndrewT]

@AndrewT It is still failing for me with these instructions and rebooting in between unfortunately. Logs in attachment.

That's because you have an unrelated problem, which is discussed here:

Surviving Mars - macOS Ventura fails to launch

Description macOS Ventura fails to launch Mac Steam What is your game version? can't launch app, latest version What DLC do you have installed? Green Planet Please explain your issue is in as much detail as possible. Since...

forum.paradoxplaza.com

As you can see there, at present Apple Silicon is an unsupported hardware platform for this game and it will not run. Until the work mentioned there, between us and Apple comes good, I'm afraid you'll have to play on any other machine you might have access to that has supported hardware.

Sorry about that!

 

[porrrrrrrr]

Sorry about that!

No worries, makes sense. Thanks for the update!