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What steps are necessary to get a refund?

Regnor Vex · 2009-08-29T16:02:15+00:00

I struggled with this game for some time and, finally, after getting it to work I learn that the multiplayer modes promised in the advertisements aren't what actually ships with the game. The ads say: "In East India Company, players will enjoy building the World's most powerful trading empire and engaging in fierce battles in both single player and multiplayer modes, all within a breathtaking cinematic environment. Players will fight, manage and rule their trading empires from Europe to the Far East with eight nationalities to choose from: British, Dutch, French, Danish, Portuguese, Swedish, Spanish or the Holy Roman Empire. " when in fact the only mutiplayer activity really just consists of my wife and I floating around shooting at each other in slow, boring battles. We can't build "the world's most powerful trading empire" and, yes, as "players" we can "manage and rule trading empires", as long as we're playing separate games. It's not my intention to argue whether this is false advertising or not, it's my hope that I never have to get to that point, and at this point I would just like to get a refund. I bought it on Impulse and they told me that they won't refund me because they are "neither the developer nor publisher". So I'd like to turn to the publisher for help here. Please let me know what steps I should take to get a refund. Thanks,

Thread starter Regnor Vex
Start date Aug 29, 2009

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Kallocain

Executive Producer

22 Badges

Oct 9, 2009

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#10

I'm sorry you did not receive a reply. Are you sure you e-mailed to the right address? I have not seen it.

For refunds generally, you will have to get it from the seller of the game, we do not handle those directly.

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