Multiplayer won't work, and launcher won't update.

[Mellekurion Skywier]

Hello! I recently tried to play multiplayer with a friend, but every time we enter a lobby together, they are unable to select an empire. They can look through them, but the option to select any empire is grayed out, and they are just a spectator. I've tried many things but to no avail.

Another issue I have, which I think might be causing the issue, is that the launcher won't update. Whenever I open the launcher, I get a notification that a "Launcher update has failed" message, and no matter what I do it doesn't update. I was troubleshooting it earlier today, and eventually gave up and decided to uninstall and reinstall the game. This did not work, and it will not update. Any help for both of these issues would be appreciated greatly.

 

[Mellekurion Skywier]

edit:

This is the error notification mentioned above.

 

[AndrewT]

For the launcher issue, Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.