AoW4 crashes after extreme artifacting in main menu

[Khayul]

Required​

Summary​

AoW4 crashes after extreme artifacting in main menu

Description​

While Using an Intel B580 on Linux Mint starting the game works as normal, however entering the Main menu extreme Artifacting occurs and after a while (or tabbing out) the Game crashes with a driver issue. Then the crash report fails.

Steps to reproduce​

Install Linux Mint on a PC with a B580. Install Steam. Install required drivers as per Documentation on Intel's Website. Install AoW4. Start game. Everything is fine until Main menu.

Platform​

Steam

Game Version​

Can't see, as nothing is visible

Owned DLCs​

• Dragon Dawn
• Empires and Ashes
• Primal Fury
• Eldritch Realms
• Herald of Glory
• Ways of War
• Giant Kings

Optional​

Affected Feature​

• Interface

Attachments​

 

[Khayul]

On a Laptop with a 4060 but otherwise exact same setup AoW4 runs with no Issues. So far all other games I've tried have also run with no issues, leading me to believe that AoW4 and the B580 in combination are the culprit.

 

[Triumph Jordi]

Hi Khayl, thank you for reaching out. I'm afraid that Linux is not amongst our Supported platforms and while a Intel B580 should be sufficient to run the game, we can not help with issues that may occur as a result of that. If you experience this issue with your B580 on a different device that we does meet or requirements then we'll gladly see what we can do.