BATTLETECH - Battletech crashes at start-up

[dude_rb]

One line summary of your issue
Battletech crashes at start-up

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10

Which version of the game are you running?
1.9.1

What DLC do you have installed?
Flashpoint, Urban Warfare, Shadowhawk Pack, Heavy Metal

Please explain your issue is in as much detail as possible.
When starting Battletech, before the standard intro screens appear, a box titled "BATTLETECH – Unity 2018.4.2f1_d6fb3630ea75" appears with a Battletech logo and red exclamation point. Then shortly after the the Microsoft crash reporter appears indicating that Battletech has crashed. [It has crashed every time I have tried this. Verifying files and uninstalling and reinstalling Battletech haev not resolved the issue.]

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Start Battletech in Steam. [Note: Issue arose shortly after Windows 10 August update.]

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

The crash is in the Intel video driver. This is because this game is not supported on Intel video hardware of any sort - they are not strong enough to run the game properly.

The game's published minimum hardware requirement is:

• Processor: Intel® Core™ i3-2105 or AMD® Phenom™ II X3 720
• Memory: 8 GB RAM
• Graphics: Nvidia® GeForce™ GTX 560 Ti or AMD® ATI Radeon™ HD 5870 (1 GB VRAM)

Unless you have access to a computer with supported hardware you can play this game on, I recommend you seek a refund for this purchase.

Sorry about that!