BATTLETECH - Crash on Preparing for Combat - Convoy Ambush

[Maxine11]

One line summary of your issue
Crash on Preparing for Combat - Convoy Ambush

What platform are you running the game on?

Steam

What operating system do you use?
Windows 10 Pro 64x
Which version of the game are you running?
1.9.0-680R
What DLC do you have installed?
Flashpoint,
Urban Warfare,
Shadowhawk Pack,
Heavy Metal

Please explain your issue is in as much detail as possible.
I started a campaign normal up until you receive the mission to go visit the "Mysterious Contractor" which I ignored and went to do a convoy ambush.
Negotiate, Accept, Select Mechs, Deploy, it crashes.
Have you tried verifying your files?
Yes

Steps to reproduce the issue
Load game. Select convoy ambush, Crash.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/

Attach screenshot / video

 

[AndrewT]

There's no crash in that log. Was it taken just after one? If not, please trigger the crash again and them attach a new log. Thanks.

I note this machine has 8gb of memory which is the bare minimum to run the game at all. Increase your Windows paging file to at least 16gb preferably 32gb, and exit every other app you can before starting the game.

 

[Maxine11]

There's no crash in that log. Was it taken just after one? If not, please trigger the crash again and them attach a new log. Thanks.

I note this machine has 8gb of memory which is the bare minimum to run the game at all. Increase your Windows paging file to at least 16gb preferably 32gb, and exit every other app you can before starting the game.

I increased the page file, turned all aspects of the game to a minimum and played in windowed mode. Tried playing with the master volume OFF or low. Also tried removing the Audio from the Game Folder/battletech_data/streaming assets/audio. in which I played with the master volume OFF or it halts in the deploy screen waiting for an audio queue.

I have the output_log.txt and a screenshot of the moment it crashes also showing memory use was under 6Gbs and nothing else was using ram on the PC. Also it isn't harddrive failure, nor lack of processing power.

 

[Maxine11]

*NEW INFO*:
I booted the game up, because I love it, and selected another mission, it loaded and it is working. I bumped up the graphics to ultra and sound ON again and so far so good. If only certain missions crash the game, what the fluff is going on?

 

[AndrewT]

We have seen other reports of this:

Trying to allocate: 18446744042721129396B with 16 alignment. MemoryLabel: TempOverflow

But so far only imn games started under the 1.8 patches. Is that the case with the affected campaign here, or was it started under 1.9 ?

 

[Maxine11]

We have seen other reports of this:

But so far only imn games started under the 1.8 patches. Is that the case with the affected campaign here, or was it started under 1.9 ?

The game was installed and I started playing this month. One week ago. Just a fresh new steam install and savegame on campaign mode.

Another thing I should address is that my roommate started playing the game as well about the same time as me, we have two save campaigns and on his save-file the mission that is bugging is a history mission making unable to continue playing the history.

I will attach the output_log.txt and his savegame as well.

 

[Maxine11]

The game was installed and I started playing this month. One week ago. Just a fresh new steam install and savegame on campaign mode.

Another thing I should address is that my roommate started playing the game as well about the same time as me, we have two save campaigns and on his save-file the mission that is bugging is a history mission making unable to continue playing the history.

I will attach the output_log.txt and his savegame as well.

Additional files I found that might be useful located on "C:\Users\YOURUSERNAME\AppData\Local\Temp\Harebrained Schemes\BATTLETECH\Crashes\Crash_2020-02-26_020325575".

 

[AndrewT]

The game was installed and I started playing this month. One week ago.

1.9 was released last Friday, so less than a week ago - IOW you started this campaign under 1.8.1 .

I really hope that if you start a new campaign or career now you won't see this again!