BATTLETECH - Crash to desktop on mission load screens

[Bobbylimoggio]

One line summary of your issue
Crash to desktop on mission load screens

What platform are you running the game on?
Steam

What operating system do you use?
Windows 10

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
None

Please explain your issue is in as much detail as possible.
Game crashes to desktop on mission load screens

Have you tried verifying your files?
Yes

Steps to reproduce the issue
load a mission, game crashes

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[AndrewT]

There's no crash recorded in that log file. Was it taken just after one of these crashes?

What I do see in there is this machine only has an Intel video system, which is not supported hardware for this game - I'm surprised the game runs at all! Normally it crashes at load time on Intel video hardware. And the crashes are in the Windows DirectX 11 module, which means the problem is in the video area:

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1897425727649562347, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BattleTech.exe
P2: 2018.4.2.64310
P3: 5cf7e95c
P4: d3d11.dll