BATTLETECH - No sound in some cutscenes

[Andaw]

One line summary of your issue
No sound in some cutscenes

What platform are you running the game on?
Steam

What operating system do you use?
Windows 11 64bit

Which version of the game are you running?
1.9.1-686R

What DLC do you have installed?
Flashpoint, Urban Warfare, Heavy Metal

Please explain your issue is in as much detail as possible.
Some cutscenes play fine, some have no sound. In game sound plays just fine. First cutscene plays fine too. Directorate and Argo cutscenes don't have sound.

Have you tried verifying your files?
Yes

Steps to reproduce the issue
Continuous problem.

Attach DxDiag (PC), System Info log (Mac), or run sudo lshw -html > specs.html and uploaded specs.html (Linux)
File(s) attached

Attach Output Log
Windows: \Users\YourUserName\AppData\LocalLow\Harebrained Schemes\BATTLETECH\output_log.txt
Mac OS: Users >{name} > Library > Logs > Unity > Player.log
Linux: ~/.config/unity3d/Harebrained Schemes/BATTLETECH/Player.log
File(s) attached

If the game crashed, please attach the crash file with the time stamp closest to the crash.
Windows: [Steam library folder]\steamapps\common\BATTLETECH\DumpBox
For v.17 and beyond try here: C:\Users\[YourUserName]\AppData\LocalLow\Harebrained Schemes\BATTLETECH
OSX: Macintosh HD > Users > [username] > Library > Application Support > Steam > steamapps > common > BattleTech > DumpBox
Linux: [Steam library folder]/steamapps/common/BATTLETECH/DumpBox
File(s) attached

If a save game was loaded at the start of the game session, upload it. Please make sure to upload the save game with the timestamp closest to when you loaded it.
Windows:
Steam: [Steam installation folder]\userdata[SteamID]\637090\remote\C0\SGS1
GOG: 'C:\Users\USER_ID\AppData\Local\GOG.com\Galaxy\Applications\50593543263669699\Storage\Shared\Files\C#\SGS#'
Vanilla:'C:\Users\USER_ID\AppData\LocalLow\Harebrained Schemes\BattleTech\C#\SGS#'
OSX:
Steam: Macintosh HD > Users > [username] > Library > Application Support > Steam > userdata > [SteamID] > 637090 > remote > C#> SGS#
GOG: Macintosh HD > Users > [username] > Library > Application Support > GOG.com > Galaxy > Applications > 50593543263669699 > Storage > Shared > Files > C# > SGS#
Vanilla: Macintosh HD > Users > [username]> Library > Application Support > unity.Harebrained Schemes.BattleTech > C# > SGG#
Linux:
Steam: /home/.steam/steam/userdata/[steamID]/637090/remote/C#/SGS#
GOG: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
Vanilla: /home/[username]/.config/unity3d/Harebrained Schemes/BATTLETECH/remote/C#/SGS#/
File(s) attached

Attach screenshot / video
File(s) attached

 

[Andaw]

I have verified integrity of game files twice, did a clean install of audio drivers, reinstalled the game, switched on play audio when alt+tabed, removed my headset and only used speakers -> No change.

 

[AndrewT]

Do the ideas in this thread help you?

BATTLETECH - Cutscene audio doesn't play Realtek audio driver

One line summary of your issue Cutscene audio doesn't play Realtek audio driver What platform are you running the game on? Steam What operating system do you use? Windows 10 64bit Which version of the game are you running...

forum.paradoxplaza.com

 

[Andaw]

Installing the Drivers from the thread results in an error message.

 

[AndrewT]

In Windows or the game or where? What is the actual error please?

 

[Andaw]

In Windows or the game or where? What is the actual error please?

In windows, installation failed. Doesn't give any additional information.

 

[AndrewT]

Ouch, hard to know what to do or suggest in that case then.

What if you uninstall the existing RealTek driver and reboot? Windows ought to detect the hardware with no driver and suggest one, and install it.

 

[Andaw]

Ouch, hard to know what to do or suggest in that case then.

What if you uninstall the existing RealTek driver and reboot? Windows ought to detect the hardware with no driver and suggest one, and install it.

Ok, I'll try that. Thank you.

 

[Andaw]

Ouch, hard to know what to do or suggest in that case then.

What if you uninstall the existing RealTek driver and reboot? Windows ought to detect the hardware with no driver and suggest one, and install it.

So I did a clean re-install of all drivers, even the graphics ones. Today was a new release from Gforce Experience, and now I have cutscenes with sound. I have no idea why it didn't work before when I did a clean re-install but I'm not going to question it. Thanks for your help