Black Screen After Launch

[unmerged(476466)]

I bought the game and it worked on my laptop, all be it slowly. I got a new pc and now whwn i try to launch the game it just comes up with a black screen. And i cant do anything. I have to hold in the power button and just restart my pc. I would be thankfuly for any help.

 

[AndrewT]

please post a dxdiag.txt (you can delete everything after the "Sound devices" section for brevity), settings.txt, system.log and error.log files (you'll need to rename the .log files to .txt to upload). Also open setup.log, search for "checksum", and paste that line only in here.

 

[unmerged(476466)]

i have no idea what you mean.

 

[AndrewT]

I'm asking for information files from your machine and your CK2 installation. You will have seen the same request in almost every thread here.

DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then post the first part of that file here.

The other files are in your MyDocuments folder, under the CK2 directory there.

 

[unmerged(485206)]

I'M HAVING THE SAME EXACT PROBLEM!!!! It worked perfect on my Laptop but when I wanna play it on my BIGGER N BETTER desktop it goes black with the hour glass :'((((((

 

[AndrewT]

No need to shout, I can hear you perfectly well in normal size type.

But why you'd post that without supplying the information I've just asked for in great detail, I can't imagine.

 

[unmerged(485206)]

Honestly, your gonna have to explain it a lot better then the name of the things we have to post :huh:
If you can go step by step. Would be much appreciated. Also what is the point in showing all of this ??
THANKS IN ADVANCE

 

[unmerged(476466)]

------------------
System Information
------------------
Time of this report: 5/1/2012, 17:38:25
Machine name: POWERFULOZ-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Aurora-R4
BIOS: BIOS Date: 02/08/12 15:27:32 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 3172MB used, 29498MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6738)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_00D01002&REV_00
Display Memory: 720 MB
Dedicated Memory: 1000 MB
Shared Memory: 3816 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL U2212HM
Monitor Id: DELD047
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
Driver Version: 8.950.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/1/2012 08:38:58, 957952 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2478-11CF-ED77-DA20BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6738
SubSys ID: 0x00D01002
Revision ID: 0x0000
Driver Strong Name: oem63.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.950.0.0ci\ven_1002&dev_6738
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Sound Blaster X-Fi Xtreme Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: t3.sys
Driver Version: 6.10.0000.0209 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/27/2009 02:50:06, 639512 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10280541&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6505 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/16/2011 15:58:28, 2950632 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (Sound Blaster X-Fi Xtreme Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_000A&SUBSYS_11021007&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: t3.sys
Driver Version: 6.10.0000.0209 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/27/2009 02:50:06, 639512 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------



[systemsettings.cpp:181]: System memory: 1024MB
[systemsettings.cpp:183]: CPU speed: 3600MHz
[systemsettings.cpp:190]: Number of processors: 8
[systemsettings.cpp:201]: CPU type: x86
[systemsettings.cpp:233]: OS: Windows Vista Service Pack 2 Build: 6002
[gfx_settings.cpp:51]: Graphic Adapters:
[gfx_settings.cpp:56]: 0: AMD Radeon HD 6800 Series
[gfx_settings.cpp:73]: Checking for multi-sampling support:
[gfx_settings.cpp:84]: 2 samples supported.
[gfx_settings.cpp:84]: 4 samples supported.
[gfx_settings.cpp:84]: 8 samples supported.
[gfx_settings.cpp:99]: Using Adapter [0]:
[gfx_settings.cpp:105]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
[gfx_settings.cpp:147]: Graphics device: AMD Radeon HD 6800 Series
[gfx_settings.cpp:148]: Graphics driver: aticfx32.dll
[gfx_settings.cpp:153]: Driver version: 1119
[gfx_settings.cpp:170]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-2478-11CF-ED77-DA20BEC2C535}
VendorId: 4098
DeviceId: 26424
SubSysId: 13635586
Revision: 0
DriverVersion.HighPart: 524305
DriverVersion.LowPart: 656479


[gfx_settings.cpp:220]: Instancing supported.
[gfx_settings.cpp:238]: Video memory amount: 1342MB
[gfx_settings.cpp:241]: Support for T&L found.
[gfx_settings.cpp:244]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:245]: MaxVertexBlendMatrices: 4
[gfx_settings.cpp:246]: MaxVertexBlendMatrixIndex: 8
[gfx_settings.cpp:248]: MaxSimultaneousTextures: 8
[gfx_settings.cpp:249]: MaxTextureBlendStages: 8
[gfx_settings.cpp:250]: Support for Anisotropic filtering found.
[gfx_settings.cpp:253]: Max Anisotropic filtering: 16
[gfx_settings.cpp:254]: Anisotropic filtering set to: 0
[gfx_settings.cpp:258]: Vertex Shader version: 3.0
[gfx_settings.cpp:263]: Pixel Shader version: 3.0
[main.cpp:442]: CK2 Version Apr 27 2012 : 14:12:14
[internationalizedtext.cpp:1244]: Create table
[internationalizedtext.cpp:1246]: Create text database

 

[unmerged(476466)]

All the other logs were blank

 

[unmerged(485206)]

This should be interesting...

 

[AndrewT]

This should be interesting...

You really shouldn't assume that just because you have the same symptom as the OP, you have the same problem cause. Please post your own files here too, or start you own fresh thread. Thank you.

 

[AndrewT]

All the other logs were blank

Your dxdiag says

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)

but system.log says

[systemsettings.cpp:233]: OS: Windows Vista Service Pack 2 Build: 6002

so I suspect that file is not related to your own setup, that it's in fact a default file supplied with the game in some way. You could try deleting or renaming it and run the game again, and see if you get a new one written.

If as I suspect it doesn't even try to write a new one we have some problem so early in the game's initialisation that it doesn't even get to the point of writing log files. Is setup.log blank as well? Settings.txt ?

If so, either the installation is bad or there's a hardware issue. Let's try a full clean reinstall. If this is Steam: uninstall the game from Steam. Manually delete the CK2 directories from under the Steam AND MyDocuments folders, now reinstall the game via Steam.

If GamersGate: uninstall the game. Manually delete the CK2 directories from where GG put them and from MyDocuments. Reinstall the game , download 1.05e patch again and apply it.

 

[unmerged(485206)]

I highly doubt I need to post a dxdiag ? My only error was
" [texturehandler.cpp:169]: Couldn't find texture file: gfx//coats_of_arms//dynasties.tga. "

I think I'll just watch as you ask everyone for a dxdiag & you comeup with nothing ?
So instead of acting like a scumbag on the internet, how about you just answer the mans question & mine.
Why is the screen going black after the launch of the game ? Plain an simple, don't get your panties in a wad & reply with an annoying thread. Just answer the question

 

[unmerged(485206)]

Just saying, don't mean to hack the thread but I giveup. I've looked all over the Internet an NOBODY has a solution to this problem. i'VE TRIED RE-INSTALLING, changing my settings.txt NOTHING seems to work. I shall press on, on my Laptop cheers fellas

 

[AndrewT]

I highly doubt I need to post a dxdiag ?

On what grounds? Why not do it anywaY, it costs you nothing.

My only error was
" [texturehandler.cpp:169]: Couldn't find texture file: gfx//coats_of_arms//dynasties.tga. "

That is normal and nothing to do with your issue.

I think I'll just watch as you ask everyone for a dxdiag & you comeup with nothing ?
So instead of acting like a scumbag on the internet, how about you just answer the mans question & mine.

So you think I know how to fix your problem, and am just refusing to tell you what the answer is? Why would I do that? Not that you have the slightest evidence that is the case, of course. And why you insult someone you are asking for help from, I don't understand.

Why is the screen going black after the launch of the game ? Plain an simple, don't get your panties in a wad & reply with an annoying thread. Just answer the question

I don't know until you post the information I ask for. That's why I ask for it, not to be annoying, or to put you off, or any other purpose. My job here is to help people as quickly as possible.

 

[AndrewT]

Just saying, don't mean to hack the thread but I giveup. I've looked all over the Internet an NOBODY has a solution to this problem.

That's funny, in your previous post you seemed to think I had the answer and was just refusing to give it.

 

[unmerged(476466)]

yes the setup.log and the the settinggs.log are blank also. i will try i fressh reinstall

 

[unmerged(476466)]

well i tryed the fesh reinstall and the logs are still blank

 

[AndrewT]

Well, this is a puzzle. The only issue I know of that smells like this one, is the problem some people have reported with HDMI monitors (effectively, TVs). Now you have a DVI connection, can you try swapping in a standard VGA cable instead and see if that helps?

 

[unmerged(476466)]

I don't have one, so no. Thank you for your help