I am very surprised by this advice from
@CaesarVincens and
@prismaticmarcus . Normal bug reporting practice is that a new bug report describing the same problem as an old bug report is marked as a Duplicate (and the Forum has a Duplicate tag for this purpose, which QA do use). It is then ignored, so that all information about the bug is on a single page and to avoid the disaster of two devs trying to fix the same bug (which is a a waste of resources and has the potential to introduce conflicts).
I know that PDX has a separate, internal bug reporting system (Jira). But we don't know whether the original bug was ever entered into Jira, because it's currently tagged here as
Needs Info.
So what I expect to happen if I open a new bug report:
- QA see my bug report, find the original bug report and mark mine as Duplicate, so it's not transferred to the internal bug report database.
- the original bug report remains tagged as Needs Info, so is ignored by the manager allocating bugs to devs
- so the bug is never allocated to a dev to fix.
What am I missing here, please?
It's no trouble to file a new bug report, I have the text already written, but at the moment it feels doomed.
