Crash when starting the game

[alxgustafsson]

Hi,

Cannot start the game from the launcher or the .exe file, i get a crash maybe 5 seconds after i press the "Play" button or icon and a error. The screen turns black and then error.

Tried the following:
- Reinstall
- Verify files
- Verified that the graphic drivers are up to date
- Turn of anti-virus
- Reboot
- Start steam in administrator mode
- Start the .exe in administrator mode
- Use paradox launcher
- Use steam
- Windowed, full screen, different resolutions, v-sync off or on
- Use integrated graphics, using the graphic card

See attached logs

Anyone that can help?

 

[AndrewT]

Please go to the Dell support website and check for updates to that Intel video driver.

If there are none for you there, please try Intel themselves:

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

downloadcenter.intel.com

Good luck with that!

 

[alxgustafsson]

Hi, thanks for your answer!

Apparently my Intel Graphics driver was not up to date, unfortunatly that does not seem to be the problem.

Updated through Dell and reinstalled the game, got the same error.

Updated through Intel and reinstalled the game, got the same error.

I will attach my latest crash and new DxDiag and hope that you can continue to investigate!

Thanks in advance.

 

[AndrewT]

It turns out Acer users had to revert that Intel driver to an earlier one:
Driver Version: 20.19.15.4352
Driver Date/Size: 12/14/2015 6:00:00 PM, 32130848 bytes

Whether Dell can provide that for you too I'm not sure. Good luck with that, let us know how it goes!