Crusader kings II 8 years anniversary sale issue

[Alexcops]

Hello!! I bought some dlc's for the 8 years anniversary sale on paradox interactive but i can't activate them on Steam.
I've read that it should be done automatically if i have my steam account linked but nothing so far and the green "manage" button on "my games tab" seems broken!!!
Please help!!!

 

[AndrewT]

Best to do them directly into your Steam account.

Just paste your Steam Activation codes (which we sent to your email, and is in your Paradox Games menu) into the +Add a Game area of the Steam client application, and the game will be available in your Steam Library in that Client to download and install.

You can also do this directly on the Steam website
https://store.steampowered.com/account/registerkey

 

[Alexcops]

Thanks for the reply!
The problem is i have not received any email with the Steam activation codes, only receipts from Xsola and PayPal emails and a confirmation of my order email from paradox. Besides that in my paradox games menu i can see the items i purchased with a "manage button" on every one of them but when i click it, it only says "details" and seems like it's bugged!
Thanks again for trying to help me!

 

[AndrewT]

The order US00446072 was not successful. I see it in the store server but it never got to the payment server or agency Xsolla; hard to see how you can have got a receipt from Xsolla then!

Was it definitely with the Paradox account associated with this forum account? Check your bank account, did the money taken from it get returned soon after? That's what would normally happen with a failed order.

Probably best to lodge a support ticket at paradox.zendesk.com at this point so we can discuss details in confidence.