DCL Help Missing

[LiSsi]

Hi, I just bought the new DCL but it is not listed to me, nor anywhere to download it.

I uninstalled everything and put it back but it still does not appear

 

[Alien-47]

I have the same issue. Bought it on EGS

 

[vvvasi]

Hey - really sorry this is happening, I've notified other team members of this but also ask that you please submit a support ticket with as much information as possible (such as your store's region, EGS account ID, whether you purchased the DLC separately, etc). We will follow this up as a matter of absolute priority.

Paradox Interactive Helpdesk

support.paradoxplaza.com

 

[ellacharmed]

Does logging out from Paradox Account, exit game and then relaunch and logging back in helps?

To trigger a DLC download is from the Store it's purchased from, ie Epic Store Launcher or Steam Client app.

But I've seen various reports on this to also think it's a syncing issue or something else.

 

[vvvasi]

Hey everyone. We've confirmed that there's definitely an issue affecting Epic Games players who have bought the DLC as a separate purchase.

Note: It's only impacting those who have purchased Rebirth separately on EGS, so if you're playing with the Ultimate Colony edition, or are on other platforms, you shouldn't be affected.

We're really sorry about the inconvenience. We're on top of this and thank you all for your patience as we work hard to get it resolved ASAP!

 

[Kostos33]

I have the same issue. Bought it on EGS Order ID: A2303161559564090

 

[vvvasi]

I have the same issue. Bought it on EGS Order ID: A2303161559564090

Thank you. we are currently awaiting input from Epic and will update you all once things are resolved - thank you everyone for your patience!

 

[vvvasi]

Okay, problem should be fixed now! Thank you everyone for your patience. Let me/tech support know if any issues still persist.

 

[Kostos33]

Thank you very much.