Okay you said you mailed support about this and got a reply, so why post here?
Sorry but I am not understanding.
Sorry but I am not understanding.
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"I got no answer till now" = You now have an answer. 
However I will chalk this up to maybe a language translation error.
Please run a DirectX Diagnostic:
Start menu –Run - then type Dxdiag, then select each tab across the top of the window, and run the tests on each tab. Then select “Save All Information” button in the lower right of the window. This will bring up a dialog box to allow you to select a name for the file where the information will be saved. You can save it right on the desktop as this will make it easy to find. Then copy the contents of that file from the start to the heading that says “DirectX components” then paste what you have copied into a post in this thread.
However I will chalk this up to maybe a language translation error.
Please run a DirectX Diagnostic:
Start menu –Run - then type Dxdiag, then select each tab across the top of the window, and run the tests on each tab. Then select “Save All Information” button in the lower right of the window. This will bring up a dialog box to allow you to select a name for the file where the information will be saved. You can save it right on the desktop as this will make it easy to find. Then copy the contents of that file from the start to the heading that says “DirectX components” then paste what you have copied into a post in this thread.
You gave me the part I told you you could leave out, it is everything in the file before what you gave me is the part I need.
Bad RAM can cause you all sorts of problems, best get it looked at as soon as possible.