Game Crashes When Launched

[Verulam]

Hi there - can't see this in known issues.

Not played EU4 for a few years, but recently plicked it back up again. However the game doesn't get past the initial loading splash screen without crashing.

Ryzen 3900 XT, RTX 3070, 64GB RAM - temps are all normal, no other games have issues.

Please find attached crash logs:

Application: EUIV
Version: EU4 v1.33.2.0 France <-- * NOT SURE WHY IT SAYS FRANCE HERE? IS THAT AN IN-GAME THING? I AM IN THE UK *
Date/Time: 2022-04-03 23:26:45

Unhandled exception C0000005 (EXCEPTION_ACCESS_VIOLATION) at address 0x00007FF6D2B3BF1C

Stack Trace:
1 eu4.exe (function-name not available) (+ 0)
2 eu4.exe (function-name not available) (+ 0)
3 eu4.exe (function-name not available) (+ 0)
4 eu4.exe (function-name not available) (+ 0)
5 eu4.exe (function-name not available) (+ 0)
6 eu4.exe (function-name not available) (+ 0)
7 eu4.exe (function-name not available) (+ 0)
8 eu4.exe (function-name not available) (+ 0)
9 eu4.exe PHYSFS_writeSLE16 (+ 541106)
10 eu4.exe PHYSFS_writeSLE16 (+ 142899)
11 KERNEL32.DLL BaseThreadInitThunk (+ 20)
12 ntdll.dll RtlUserThreadStart (+ 33)
13 ntdll.dll RtlUserThreadStart (+ 33)

Any ideas would be much appreciated please?

Thanks.

 

[AndrewT]

France is the name of the 1.33.x patches.


In the game launcher please set Display mode to Borderless. THEN go here:

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages.

support.microsoft.com

And run the x86 and x64 installers there.

IF that doesn't help, Has the game ever run OK on this computer? Or never?

IF NEVER:
Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center

A security issue has been identified leading to a vulnerability in MFC applications that are built with Visual Studio 2010 and ship the Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package.

www.microsoft.com

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

This update is the latest in a cumulative series of feature additions and bug fixes for Microsoft Visual C++ 2015 Redistributable.

www.microsoft.com

Download DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center

The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows...

www.microsoft.com

(run dxsetup.exe after extracting this download to its own folder anywhere on your computer)

Add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

Also if you have installed RivaTuner, RadeonPro, or a gaming VPN app called Evolve, or the MSI Gaming App, or Duet, disable it as it clashes with this game.


IF IT USED TO WORK:
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox Interactive/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.

Also if you have installed RivaTuner, RadeonPro, or a gaming VPN app called Evolve, or the MSI Gaming App, or Duet, disable it as it clashes with this game.


IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .

 

[Verulam]

Ok thanks for that Andrew, I'll work through that this evening and post back.

FWIW, I've played EU4 for hundreds of hours in the past but not on this particular system.

Ta.

 

[grotaclas]

Besides what AndrewT said, make sure that there are no mods active in the "Playsets" section of the launcher. It might have automatically activated an old mod to which you subscribed a long time ago

Disclaimer: I'm not working for Paradox. I'm just trying to help people.

 

[Verulam]

I checked my Playsets and found the 'Better UI' mod was active (probably from 2016). I removed it and the game run fine now.

Thanks guys.