Game crashes

[jonasmoltke]

Integrity​

I have verified my game files (on Steam)​

Yes

I have disabled all mods​

Yes

Required​

Summary​

Game crashes

Description​

The game crashes when the front has moved and the armie goes to another front and i try to add it back to it's original front. game insta crashes

Steps to reproduce​

let the game run a little the armie in the south loses and the front moves which makes a new front that the armie in the amazon then goes to click on the amazon armie and add it back to the original front. game crashes

Game Version​

1.5.7

OS​

Windows

Additional​

Bug Type​

Crash to Desktop

Save Game​

View attachment autosave.v3

Attachments​

View attachment debug.logView attachment error.logView attachment exception.txtView attachment game.logView attachment system.log

Player Pain​

8

 

[jonasmoltke]

here is another crash report that happend after i did the same steps after loading the auto save

 

[NorindoPDX]

Hello,
Thanks for the report and all the info provided.
I checked your save and the crash did not occur for me.
I ran the game for more than a year, in which the war ended and didnt crash.
According to the info provided, it seems your drivers caused the crash.
Try updating all your drivers and try again.
Let us know if this keeps occurring and we can pass this on to tech support.

 

[jonasmoltke]

Hello,
Thanks for the report and all the info provided.
I checked your save and the crash did not occur for me.
I ran the game for more than a year, in which the war ended and didnt crash.
According to the info provided, it seems your drivers caused the crash.
Try updating all your drivers and try again.
Let us know if this keeps occurring and we can pass this on to tech support.

have updated the drivers and loaded the save the crash still happens. heres the new crash report

 

[jonasmoltke]

I have aslo experienced the same bug other times. it happens when the front moves/new front is created and the army moves there and you send the army back to the originally front.

 

[NorindoPDX]

Hello again,
Could you try deleting C:\Users\<YOUR PC>\Documents\Paradox Interactive\Victoria 3\shadercache folder? And see if that works.
If not back up your saves and delete the whole Victoria 3 folder in Documents.
Let us know if this helps, sorry for the inconvenience.

 

[jonasmoltke]

did not work. heres the crash

 

[jonasmoltke]

did not work. heres the crash

will try to delete the whole folder now

 

[jonasmoltke]

will try to delete the whole folder now

nope did not work still crashed the exact same way

 

[NorindoPDX]

Hi again,
Sorry to hear that it didnt help.
After further investigation, it seems to be an issue with your drivers or hardware.
I will pass this case over to Tech support, hopefully they can help you further.

 

[jonasmoltke]

Hi again,
Sorry to hear that it didnt help.
After further investigation, it seems to be an issue with your drivers or hardware.
I will pass this case over to Tech support, hopefully they can help you further.

i'm only experiencing it when the front moves and i add the army back to that front. otherwise there is not problem. if i play that savegame and don't add the army back to the front the game does not crash

 

[AndrewT]

Yes, definitely looks like a video driver issue:

1 amdxx64.dll boost::serialization::singleton<std::set<boost::serialization::void_cast_detail::void_caster const * __ptr64,boost::serialization::void_cast_detail::void_caster_compare,std::allocator<boost::serialization::void_cast_detail::void_caster const * __ptr64> > >::is_destroyed (+ 156992)

As there's no dxdiag.txt here I can't see your driver version, but make sure it is the latest

http://support.amd.com/en-us/download

Good luck!

 

[jonasmoltke]

I'm running Adrenalin 23.11.1. tried reinstalling it with ddu did not help.

 

[AndrewT]

That is disappointing, and a little surprising actually. What fps are you seeing in the game, any more than 60?

Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN http://www.almico.com/sfdownload.php

 

[jonasmoltke]

at idle i have a temp of
CPU
Package 38
Cores max 34,3

GPU
Hot Spot 32
Global 30
[GPU] 30,2
[Memory junction] 32,2
[Hotspot} 33
[SoC VR] 30

after 10 min play
i have attached the pictures where you can see the temps
it goes current temp Minimum temps and max temps
I cleared the temps while gaming so the minimum is the minimum temps while gaming in the pictures

I'm getting around 50-70 fps but it hovers around 55 fps on medium settings

 

[jonasmoltke]

played for a few hours and according to adrenelin i'm getting a avg of 68,7 fps. still crashing sometimes when the front moves and i add the army back to the same front. no problem if i add it to another front and wait for it to get there and then add it back.

 

[AndrewT]

Quite unusual to see the CPU get hotter than the GPU. It never gets to 80c though, is that right? Because that's where problems usually start, I don't see anything there higher than 73c.

You might check into cooling for that CPU anyway though - if there's overclocking try undoing that.

Clean out all air vents it has (compressed air cans are good for this). Make sure airflow to them is not blocked by anything like walls, books or whatever.
If that doesn't drop the temps enough, you probably have a faulty fan or a heatsink/thermal paste problem.

 

[jonasmoltke]

No it does not get to 80c the whole computer is water-cooled. I just redid the thermal paste a few months ago.

 

[jonasmoltke]

No it does not get to 80c the whole computer is water-cooled. I just redid the thermal paste a few months ago.

And yes the cpu does do auto overclock quite a bit more aggressive than the gpu which is the reason it gets hotter it does turbo boost to 4,6 ghz on all cores

 

[AndrewT]

Okay then, can we please see if turning off overclocking - on anything! - helps this issue please?