Game crashing when I try a new game or the tutorial

[Rasendor]

Hi, as I said on the title, the game crashes totally when I try to play New Game or the Tutorial with every version after 1.2, which is not included and works perfectly. It does not do anything other than freeze and crash every time I try what I said before, when the game ends the charging screen It doesn't even charges the map, It just crash.

Thank you in advance.

 

[AndrewT]

Are you on a Mac with an Intel video system, by any chance? If so this is because that is not supported hardware for this game.

Users have reported that disabling Map Objects in the game works around that.

 

[Rasendor]

No, I'm on a PC, I pass my specs:

Actualization: I have tried to disable the map objects, and now the map screen charges, but It stills freezes when I try to do anything on It.

 

[AndrewT]

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-Imperator
- manually delete both the Steam/SteamApps/common/Imperator AND Documents/Paradox/Imperator folders
- re-install game in Steam, run a Steam Verify when done.
- add imperator.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Imperator or Documents Imperator locations, before installing again.

Also if you have the MSI Gaming App installed, disable it as it clashes with this game.

If that doesn't help:
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox/Imperator/pdx_settings.txt.
From your Documents/Paradox/Imperator/logs/ folder, attach system.log .

 

[Rasendor]

I tried all of that, and It keeps acting the same way, so I attach the required documents:

 

[AndrewT]

Your video driver is very old, 2015. Try this one:

https://www.amd.com/en/support/graphics/amd-radeon-r9-series/amd-radeon-r9-200-series/amd-radeon-r9-270

Either the recommended or optional there ought to be okay.

 

[Rasendor]

Wow, turns out it was the video driver all along, now it works like silk! \o/
Thank you very very much! How can I greet you? Can I fill any customer experience like thing, because you helped me a lot! <3

 

[AndrewT]

Glad to have helped!

We don't have any service feedback in the forums, but you could PM my manager TinyWiking if you wish.

All the best!