Game freezes on launch on "paradox interactive screen". I have no mods enabled and I have wiped and reinstalled the game multiple times. I well exceed

[derivedskate6]

Information​

I have disabled all mods​

Yes

Required​

Summary​

Game freezes on launch on "paradox interactive screen". I have no mods enabled and I have wiped and reinstalled the game multiple times. I well exceed the system requirements so there is no problem there.

Expected Result​

To play the game

Actual Result​

Freezes on "paradox interactive screen"... I have left it on there before to see if it would move off and it never loaded after several hours.

Steps to reproduce​

Launch the game through either steam or epic. (I have bought it on both in attempt to fix the issue)

Platform​

Steam

Game Version​

2023.12

Optional​

Tags​

Attachments​

 

[AndrewT]

FYI never buy a game again to try and fix a technical issue, that will never help. Please seek a refund from one of those stores, preferably Epic I would suggest.

Is it that your freeze is in our launcher, you never get to the game itself?

You can bypass the launcher by following these instructions:

Download the attached cities.bat.zip file
Extract from it cities.bat file
Place the .bat file in your game's Steam folder (In the same place as your cities.exe)
Right click the game in your Steam library
Go to properties
Select Launch Options
Copy and Paste cities.bat %command% into the input box
X out of that screen
Run the game


Sorry for that problem!

 

[derivedskate6]

I gave that a try and I still got stuck here

 

[AndrewT]

Ah, so not the launcher but the game?

Please gather both these two informational files, and attach them here:

...\Steam\steamapps\common\Cities Skylines\Cities Data\output_log.txt

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[derivedskate6]

Both should be attached...

 

[AndrewT]

Lots of errors just after the Harmony mod loads there.
In your Steam Library right-click on this game and choose Properties. In the Launch Options line, paste this in there:

-noWorkshop -disableMods

Can you then start and play a new test city?

 

[derivedskate6]

I can then start a new city. Is there a way that I can completely wipe all mods of my files? I clear the mods folder but still run into issues.

 

[AndrewT]

You can unsubscribe from all mods in the Steam Workshop.