Hi,
I've had this issue twice now where the game has crashed / frozen and my mouse and keyboard inputs have stopped working.
The first time, I got a solid green screen and had no choice but to power off the PC. The second time, the game seemed to freeze, but the music was still playing. I couldn't alt -tab or ctrl-alt-delete as my mouse and keyboard would not work.
I've checked all my drivers and they are up to date.
Windows Event Viewer had quite a few volmgr warnings at the time of the crash (followed by the kernel-power error when I forced shut down). The warnings are like this: "Failed to read KSR data - disk 2 sector 573 operation 0 status c0000225". Those are the only warnings though.
I thought it could be the SSD where the game is installed (D: drive), so I downloaded HD Sentinel and ran a few checks... all my drives are at > 95% health. The only thing I could see wrong is that the M.2 SSD where the game is installed was running a bit hot, so I moved it to a spot in front of a fan and now it's cooler. That did not fix the problem.
I checked the Stellaris error logs, and there is a few errors in there, but they happened about 30 mins before the crash. I don't think they would be related to it, but I've attached the log file anyway.
I'm really not sure what else to try. I've seen a few threads in Google search with people having the same problem, the only thing I have left to check if running the game in a different version of DirectX to see if it's that.
I've had this issue twice now where the game has crashed / frozen and my mouse and keyboard inputs have stopped working.
The first time, I got a solid green screen and had no choice but to power off the PC. The second time, the game seemed to freeze, but the music was still playing. I couldn't alt -tab or ctrl-alt-delete as my mouse and keyboard would not work.
I've checked all my drivers and they are up to date.
Windows Event Viewer had quite a few volmgr warnings at the time of the crash (followed by the kernel-power error when I forced shut down). The warnings are like this: "Failed to read KSR data - disk 2 sector 573 operation 0 status c0000225". Those are the only warnings though.
I thought it could be the SSD where the game is installed (D: drive), so I downloaded HD Sentinel and ran a few checks... all my drives are at > 95% health. The only thing I could see wrong is that the M.2 SSD where the game is installed was running a bit hot, so I moved it to a spot in front of a fan and now it's cooler. That did not fix the problem.
I checked the Stellaris error logs, and there is a few errors in there, but they happened about 30 mins before the crash. I don't think they would be related to it, but I've attached the log file anyway.
I'm really not sure what else to try. I've seen a few threads in Google search with people having the same problem, the only thing I have left to check if running the game in a different version of DirectX to see if it's that.