Game freezing during play

[Avindian]

I started a new game as the Count of Altmark with the 1.04 patch (have checksum MLDO). I get to the 12th century and it freezes pretty consistently around 1118 or 1119. From error.log, I get the following:

[texturehandler.cpp:169]: Couldn't find texture file: gfx//coats_of_arms//dynasties.tga.
[texturehandler.cpp:169]: Couldn't find texture file: .
[texturehandler.cpp:169]: Couldn't find texture file: .
[texturehandler.cpp:169]: Couldn't find texture file: .
[texturehandler.cpp:169]: Couldn't find texture file: .
[texturehandler.cpp:169]: Couldn't find texture file: .

No error messages in game.

EDIT: It's the Gamersgate version, if that helps.

 

[AndrewT]

Assuming this is new with the 1.04 patch, please supply a dxdiag.txt from your system. Everything from the top of the file down to include the "Sound Devices" section only, thank you.

 

[Avindian]

------------------
System Information
------------------
Time of this report: 3/12/2012, 22:11:42
Machine name: TONY-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: INTEL
System Model: DG43GT
BIOS: BIOS Date: 01/07/09 15:28:41 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 6076MB RAM
Page File: 2307MB used, 9843MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5500 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x68DA)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68DA&SUBSYS_55501545&REV_00
Display Memory: 3794 MB
Dedicated Memory: 1012 MB
Shared Memory: 2782 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: AOC 2436
Monitor Model: 2436
Monitor Id: AOC2436
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1114 (English)
Driver Version: 8.930.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/5/2011 22:16:00, 933888 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B9A-11CF-AF72-5A75BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68DA
SubSys ID: 0x55501545
Revision ID: 0x0000
Driver Strong Name: oem37.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.930.0.0ci\ven_1002&dev_68da
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00411102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/7/2010 15:16:24, 697816 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00411102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/7/2010 15:16:24, 697816 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Handset (USB Internet Phone by TigerJet)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: USB\VID_06E6&PID_C200&REV_0044&MI_01
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 05:43:52, 109696 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

[AndrewT]

I don't have a lot of hope for this but do try updating your video driver http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

 

[Avindian]

I don't have a lot of hope for this but do try updating your video driver http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

It crashed again, same error message in the log. I got about 45 days in before it locked up.

 

[AndrewT]

This is with each game, not just in one particular saved game? You may have an overheating problem. Please report the temperatures of your CPU and video (GPU) 1/ before starting the game up and 2/ after say 20 minutes' play. If your PC's vendor has given you no way of reading temperatures, Google for and install SPEEDFAN.

 

[Avindian]

I've only played the one saved game since I got 1.04b, but no other game I own is having problems, including Mass Effect 3, which I believe has much higher requirements, or any of my other PI games. I've added a link here to my saved game, in case that could be useful to you.

Saved game

 

[AndrewT]

Regardless, I'd like you to check the temperatures as I suggested.

Also, it's would be great to know if you have the issue with a new game.

Thank you.

 

[Avindian]

I played for maybe 30 seconds before it crashed this most recent time.

CPU temp before game start and after the crash are identical; -128 C
GPU temp before game start - 39C; after crash - 42C.

I'm going to start a new game with the same character and see if there's any further issues.

 

[AndrewT]

128c? Seriously? That's like double the acceptable sort of range, I'm not at all surprised you're having problems.
http://www.cpu-world.com/CPUs/Core_...J0534MN - AT80580PJ0534MN (BX80580Q8200).html

Maximum operating temperature 71.4°C

Your machine may already be damaged, but you need to get that fixed really quickly.

 

[Avindian]

That was -128C

Game crashed again after about two hours of play. Started from the beginning with the same character. Roughly the same date (beginning of 12th century). Same error.

 

[Doomdark]

Please supply save games from just prior to the freeze or crash.

 

[Avindian]

The link I have earlier in the thread is from the first freeze; I'll add a second one below for the most recent one.

http://www.mediafire.com/?p1rp3k5kzrt8n9k

 

[Avindian]

The latest hotfix beta seems to have done the trick; it runs fine now with no freezing (so far).