Game stuck at loading screen

[varigg]

Required​

Summary​

Game stuck at loading screen

Description​

When loading manual game, the Deploy button never materializes on the loading screen.

Steps to reproduce​

Load manual game. This is a Crossroads Sabotage map (Amazon Jungle), the save happened right before the exit zone.

Game Version​

1.1.5-65382

Platform​

Windows

Additional Information​

Affected Feature​

Save Game​

Other Attachments​

View attachment 2023-10-23_11-05-39.zip

 

[PDX Ellinor]

Thank you so much for reporting this, we'll look into this!

 

[PDX Ellinor]

Hey Varigg!
I have an update on this with a few questions I'd love to know from you in order for us to solve this.

Do you tab out during loading screens? When missions load it can get stuck if you tab out during this process. Please stay on the screen until the loading is done ♡

If you're not tabbing out during loading screens; it would be lovely if you could send us a copy of your savefile, you can find it here:
C:\Users\<their user account>\AppData\LocalLow\HarebrainedSchemes\LamplightersLeague\Save\Sync

 

[varigg]

I did tab out, but only after spending a (to me) excessive amount of time on the loading screen. At one point I think I waited 20 minutes before giving up.

 

[varigg]

I'm also seeing these exception files that seem to match the timestamp of the loading:

SESSION_START timestamp={2023-10-23_18-05-39_utc} build_version={1.1.5-65382} build_time={2023-10-12_04-01-24_utc} editor={False} dist_platform={MSStore}

START_EXCEPTION

 condition={NullReferenceException: Object reference not set to an instance of an object.} stacktrace={Framework.Data.Entity.SetRequiredReferences[RequiredAttributeType,ReferenceType] (Framework.Miniscript.ValType myType, System.Collections.ObjectModel.ReadOnlyDictionary`2[TKey,TValue] dict, System.String contractName, System.String typename, System.Boolean checkOnly) (at <00000000000000000000000000000000>:0)

Framework.Data.Entity.RehydrateFromSave () (at <00000000000000000000000000000000>:0)

Framework.Data.EntityManager.RehydrateEntityQueue () (at <00000000000000000000000000000000>:0)

Framework.Data.EntityManager.RehydrateEntity (Framework.Data.Entity deserializedEntity, HBSCore.SuperSerial2.HBSDotNet.DeserializationReport deserializationReport) (at <00000000000000000000000000000000>:0)

Wiseguy.Tactical.Combat.Init (System.Boolean fromSave, System.Action onSave) (at <00000000000000000000000000000000>:0)

Wiseguy.ApplicationState.TacticalState.CombatLoadFinished () (at <00000000000000000000000000000000>:0)

VFXPrewarmer.Update () (at <00000000000000000000000000000000>:0)

} thread={1} source={unity} appstate={TacticalState/Tactical}

END_EXCEPTION

 

[PDX Ellinor]

Thank you so much for this additional information and data! I'll forward this to our devs right away so they can have a look at it.
Could you also let me know what specs your PC has?

 

[varigg]

Thank you so much for this additional information and data! I'll forward this to our devs right away so they can have a look at it.
Could you also let me know what specs your PC has?

NVIDIA GeForce GTX 970
AMD Ryzen 5 5600X 6-Core Processor
32 GB RAM

 

[PDX Ellinor]

Hey Varigg,

Thank you so much. The devs have started investigating and found that your savefile was from September, were you perhaps a press reviewer?

Do you have a more current save file with this issue? It should be found here:
\AppData\LocalLow\HarebrainedSchemes\LamplightersLeague\Save\Sync if on steam.

 

[varigg]

Hey Varigg,

Thank you so much. The devs have started investigating and found that your savefile was from September, were you perhaps a press reviewer?

Do you have a more current save file with this issue? It should be found here:
\AppData\LocalLow\HarebrainedSchemes\LamplightersLeague\Save\Sync if on steam.

I am playing on XBox Gamepass PC. I did preinstall the game, but not that early I think. I definitely did not play before the release. I sent you the complete Sync directory. I only have one campaign because of the save game issues on Gamepass. The game was last saved on 10/19. I have no idea why the timestamp on the files doesn't reflect this.

 

[PDX Ellinor]

Thank you for this update, we'll keep investigating!

 

[varigg]

I just realized that the save game must be from the demo (which I played on steam), as the saves on PC Gamepass are all in the cloud.
Also, The Archives did not fix my problem.

 

[PDX Ellinor]

Thank you, this might help! I will relay this to our devs.