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Sounds like the problem is with your sound card, however you did not provide that info.

The part of Dxdiag that I need is everything from the start to the heading that says “DirectX components” .
 
Did you run the Victoria Config\setup program from the start menu.
There you can set the resolution and turn th emusic on or off.
You may also want to check the volume setting for music in game as well.