Never seen that one, As you know we do not write the installer.
Try these:
http://consumer.installshield.com/kb.asp?id=Q108247
http://consumer.installshield.com/kb.asp?id=Q110719
Try these:
http://consumer.installshield.com/kb.asp?id=Q108247
http://consumer.installshield.com/kb.asp?id=Q110719