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I've bought the Paradox strategy pack from Steam. I installed Hoi3 + Semper Fi on a PC and it worked fine.

The Mac version however won't run - when choosing PLAY from Steam or running the executable from /steamapps gives me a prompt to register the game. Entering the key from Steam doesn't work, and it says I need a 32 character code.

I've contacted the company that did the porting, and have gotten a new serial from them, which also doesn't work, and they've been unable to help me out any further, pointing to Paradox/Steam.


If you can't play the game you will need to contact vpltd.com
I'm not sure why they would send you to us, we have nothing to do with their activation system.
 
For whatever reason, I got a second 24 character key from them first. Then I took a screenshot of the error, gave it to VP and was sent to Steam by them. I had the impression they had no idea where the 32 character key comes from.



In the first reply to my support ticket, VP gave me a 24 character key. This did not work either (the validator/game register window needs a 32 character key). I then attached a screen of the validation app, which I've also placed here. After that, I recieved a second reply:

"Please speak with Steam.. this is the code to register on the forum.. you need the install code that should be with your email..

Seems they have an issue..."

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I thought this over a bit - I can really make do without the Mac version - I have a ton of games from the Steam pack to go through, and the other Mac versions seem fine ATM. Just know there's a tech support black hole on this issue for future reference.

If you start this game on a pc, you should get a 24 character key. If you start it on a mac you should get the mac install key, no matter how many characters that is. I can only help you if the 24 char version does not work to register, if the problem is with the install key only vp can help you. They must have misunderstood. If you get the 24 char key when starting the game on Steam however, the problem is actually with Steam giving you the wrong code.
 
VP is now talking with Steam. Cenwen, try VP again, they should help you.

We can do some pushing from our side as well it seems. If you could pm me the codes you have, we might be able to help sort out this confusion.
Please link to this thread as well so I know what we are talking about. :)