[Hot-Fix] Game Pass Saves Issue

[PDX Ellinor]

Hey Lamplighters!

We're experiencing issues with saves and performance on Game Pass. Our devs are hard at work resolving this. The first fix came out this Friday the 6th of October, another fix focusing on crashes, stability, and saves is coming soon, hang in there!

EDIT:

[Patch 1.1.4 Notes]

In today's Hot FIx, we added a limit to save operations to prevent loss of saves while a better fix is en route.​

• Reduced frequency of Auto-saves, and reduced the overall count of autosave to 1
• Reduced the number of allowed Manual Saves in a Campaign to 3

This limit should maximize the number of manual saves players can make to customize their approach while keeping only the most important autosave; the one we make when a mission is completed and the Agents are returning to the hideout. We’re working on a more elegant fix and will have that out as soon as possible, too. The next patch will also address some crashes and improve stability!

In the meantime, there are some known issues to be aware of:​

• Pressing Restart Mission will return the player to the main menu instead of restarting the mission.
• Tutorial saves are no longer automatic - be sure to save manually during the tutorial missions!
• If a player had more than 4 total Save Games, they cannot create a new one:

1. Delete older Manual saves until below the limit of 3; then the Create Save button should reappear
2. If the player has less than 3 Manual saves and cannot Create Save, there may be too many Auto saves. In this case, create a new campaign and delete the old one.

Thank you for your patience and understanding! We will keep you posted when the next Hot-Fix update that ensures saves are always handled safely is ready.

Light the way

 

[PaoloAC]

Hi, the first, congratulations for the Game, the second. I have a problem that has not been solved with the new patch. It happens on Xbox series X, Game pass. In the mission "The other side" Area X. In the final combat, the game starts to go wrong, 1 or 2 FPS. Despite everything, I managed to pass it and reach the exit area, marking the mission as completed, but there the game breaks and does not advance or save progress. It's frustrating and I would appreciate it if you could resolve it. Thank you and again congratulations for the great game you have made.

 

[Ambrizo]

Hi, the first, congratulations for the Game, the second. I have a problem that has not been solved with the new patch. It happens on Xbox series X, Game pass. In the mission "The other side" Area X. In the final combat, the game starts to go wrong, 1 or 2 FPS. Despite everything, I managed to pass it and reach the exit area, marking the mission as completed, but there the game breaks and does not advance or save progress. It's frustrating and I would appreciate it if you could resolve it. Thank you and again congratulations for the great game you have made.

I am experiencing the same issue on the Xbox series X I went through the entire mission saved before I escaped because the frames were dropping unbearably low and then restarted my game because I could barely move and when I loaded the game back up my manual save file were missing I’m also on the “The other side” it’s a bit disappointing considering this mission is a capstone mission and takes quite some time to complete for it to be not saving still.

 

[Tirawr]

Hello! The patch notes details and known issues have been added to the original post!

 

[Xbox player]

Hey Lamplighters!

We've had issues with saves and performance on Game Pass. Our devs have been hard at work and a fix is now ready!

Please update your game to the latest version and let us know if you run into any problems regarding your saves on Game Pass.

EDIT:

[Patch Notes]

In today's Hot FIx, we added a limit to save operations to prevent loss of saves while a better fix is en route.​

• Reduced frequency of Auto-saves, and reduced the overall count of autosave to 1
• Reduced the number of allowed Manual Saves in a Campaign to 3

This limit should maximize the number of manual saves players can make to customize their approach while keeping only the most important autosave; the one we make when a mission is completed and the Agents are returning to the hideout. We’re working on a more elegant fix and will have that out as soon as possible, too. The next patch will also address some crashes and improve stability!

In the meantime, there are some known issues to be aware of:​

• Pressing Restart Mission will return the player to the main menu instead of restarting the mission.
• Tutorial saves are no longer automatic - be sure to save manually during the tutorial missions!
• If a player had more than 4 total Save Games, they cannot create a new one:

1. Delete older Manual saves until below the limit of 3; then the Create Save button should reappear
2. If the player has less than 3 Manual saves and cannot Create Save, there may be too many Auto saves. In this case, create a new campaign and delete the old one.

Thank you for your patience and understanding! We will keep you posted when the next Hot Fix update that ensures saves are always handled safely is ready.

Light the way

repairing backups is a good thing. there is another very serious problem, at the end of missions, there is systematically a crash in 90% of cases. I hope the patch will permanently fix the crashes.

 

[marke67]

I absolutely love this game, but my patience with the save game issue and constant crashing is pushing that love. I've got the latest patch installed and it's made no difference at all. The game still has about a 90% chance of crashing when you complete a level and today alone I've had save games go missing so I've had to go back and redo tough missions on at least two different occasions (it's usually deleting saves from the current mission and the previous which is really annoying). I've also encountered crashes when trying to lower ladders in levels, when picking items up and many other random occurrences.

Please fix this as it's ruining a fab game.

 

[ideaslab]

Hey, WTF?!!! All my savings just disappeared after todays game update! So much time just was lost(( How to be ahead?

 

[Kragtor]

The game just deleted all of my saves after a crash. Like 5 hours or more of time in game just gone. My respect for your studio, just gone.

I was looking forward to this game too. Guess I wait for the next thing.

 

[QueequegEsq]

Agree with two things - this game is awesome, and second, the crashing is massively killing the experience. I have to manually save at any lull point in each level because it's a 70/30 chance that whenever I complete a level it will crash and wipe. So my hope is that when I reload, I don't have to fully replay the whole level. BUT, I find if you just hit 'continue' when you restart, it will WIPE even that manual save and then I do have to replay the whole level.

Cmon, please fix this. I am really tiring of having to play levels 2x or more.

 

[Xbox player]

Hé, WTF ?!!! Toutes mes économies ont disparu après la mise à jour du jeu d’aujourd’hui ! Tant de temps a été perdu(( Comment être en avance? L’OGM

Agree with two things - this game is awesome, and second, the crashing is massively killing the experience. I have to manually save at any lull point in each level because it's a 70/30 chance that whenever I complete a level it will crash and wipe. So my hope is that when I reload, I don't have to fully replay the whole level. BUT, I find if you just hit 'continue' when you restart, it will WIPE even that manual save and then I do have to replay the whole level.

Cmon, please fix this. I am really tiring of having to play levels 2x or more.

I don't think the crashes will ever be fixed. There aren't many people left on the development team to fix this.

 

[MarkDey]

There aren't many people left on the development team to fix this.

Do you have a reliable source for that claim?

 

[Xbox player]

Do you have a reliable source for that claim?

Yes, there are dozens of press articles from journalists talking about it. Just type in the name of the game plus dismissal and you will see all these items appear. he also speaks that the CEO of paradox and very disappointed and did not expect such a failure.

 

[Cymsdale]

Yes, there are dozens of press articles from journalists talking about it. Just type in the name of the game plus dismissal and you will see all these items appear. he also speaks that the CEO of paradox and very disappointed and did not expect such a failure.

There hasn't been any hard proof or not how much development is left on the game but it's true that what public statements HAVE been made don't get a lot of confidence that there will be much support in the future.

I wouldn't be surprised if current development is limited to major bug fixes (crash and save game issues) and after that the whole thing will be sunset. I'd be happy to be wrong, but the CEO definitely did not give "we want to put way more money into this" vibes.

I get the impression they decided to Imperator this game the moment they decided to put it on game pass the same time it was released. Perhaps the lack of preorders was the writing on the wall for them.

 

[PDX Ellinor]

I don't think the crashes will ever be fixed. There aren't many people left on the development team to fix this.

Our dev team is currently hard at work on the Hot-Fix, we're testing it to make sure it's all good for our players!

 

[Xbox player]

Our dev team is currently hard at work on the Hot-Fix, we're testing it to make sure it's all good for our players!

Thank you so much, for hard work. I would love for the game to be successful, because it deserves it. I will buy a copy of the game, when it is fixed. courage to yourself and your teams.

 

[$ilent_$trider]

I get the impression they decided to Imperator this game the moment they decided to put it on game pass the same time it was released. Perhaps the lack of preorders was the writing on the wall for them.

Yeah, I find this metric absurd. I technically pre-ordered the game, but that was October 2nd, just because I wanted to leave it for Steam to auto download it so it would be ready by the time I finished work. But to consider the game a failure 1 week and half in is disheartening.

 

[marke67]

Found a new Save Game issue tonight - am trying the mission 'The Other Side', I have 1 manual save as recommended and auto saves. However when I try to save the game during this mission, the save is not saving !! It says Save is succesful, but it's not overwriting my last manual save, so when the inevitable crash happens, I boot up the game and I'm back to the pre-mission point and I've got to do it all over again (and The Other Side' is not a short or easy mission).

Any news on the save game/crashing hot fix as this is really pushing my patience with the game now.

 

[QueequegEsq]

Found a new Save Game issue tonight - am trying the mission 'The Other Side', I have 1 manual save as recommended and auto saves. However when I try to save the game during this mission, the save is not saving !! It says Save is succesful, but it's not overwriting my last manual save, so when the inevitable crash happens, I boot up the game and I'm back to the pre-mission point and I've got to do it all over again (and The Other Side' is not a short or easy mission).

Any news on the save game/crashing hot fix as this is really pushing my patience with the game now.

This is the same problem I have - basically, it means even if you try to plan ahead for the inevitable end mission crash, you lose the interim progress!

I love the game, but gave up playing until this is definitively fixed. Not worth playing 2x or 3x the actual length.

 

[Xbox player]

Thank you so much, for hard work. I would love for the game to be successful, because it deserves it. I will buy a copy of the game, when it is fixed. courage to yourself and your teams.

I was hoping that the patch would be deployed this weekend.

 

[YokaiAddict]

Please fix the saving and leaving and getting kicked out issues. I cannot pass the Marteau heist and it is very annoying after fighting the final battle, which I saved before starting, and repeatedly getting kicked out during it, and afterward when I try to save again or leave. Also, the fps drops significantly during certain parts of the final battle, and it is painful to play during. I’ve completed the battle so many times that I have it saved so that I start the battle with my 3 agents(Alexandrite, Celestine, and Ingrid) already in position when I load in, and I’ve developed a strategy to easily kill all the enemies since I know the entire battle now. It is very annoying since I would be so much farther in the game right now if it would stop crashing. But other than this I have loved the game and would like to play it more.