I can't log into Paradox Account.

[Aytendeo]

I can't log into Paradox Account.
The launcher informs me about broken connection and askes me to check my internet connection (my internet connection is fine, so this is not the issue). When I try to enter the game I get an 'Unknown error' message. The problem is not with my account - whatever I tipe there the issue remains. I only encountered this issue this week, previously everything was fine.

 

[Aytendeo]

 

[satoru]

Check your firewall as its likely blocking the Paradox launcher

 

[Aytendeo]

Check your firewall as its likely blocking the Paradox launcher

 

[Aytendeo]

Not helped

 

[Aytendeo]

 

[satoru]

realistcially its a networking issue on your end. You can also try to change your DNS settings to OpenDNS or GoogleDNS

 

[Aytendeo]

realistcially its a networking issue on your end. You can also try to change your DNS settings to OpenDNS or GoogleDNS

Let's say a problem on my part, then why did it manifest itself only now and only this application does not work on the network? How exactly should I configure the DNS settings?

 

[Aytendeo]

realistcially its a networking issue on your end. You can also try to change your DNS settings to OpenDNS or GoogleDNS

After waiting with the program tab open, the problem resolved itself, but I waited for 10 minutes, and when I entered the game, the connection was reset again

 

[Aytendeo]

Its Problem Paradox Servers, not my problem

 

[AndrewT]

Its Problem Paradox Servers, not my problem

Indeed:

SERVER UPDATE NOTIFICATION - Sept 22

Greetings Crusaders! Reports of Multiplayer issues have been received and heard. As such, there will be a Server restart for the Multiplayer Servers at 08:00AM GMT on September 22 and should take less than five minutes. However, this will...

forum.paradoxplaza.com

 

[Aytendeo]

Indeed:

SERVER UPDATE NOTIFICATION - Sept 22

Greetings Crusaders! Reports of Multiplayer issues have been received and heard. As such, there will be a Server restart for the Multiplayer Servers at 08:00AM GMT on September 22 and should take less than five minutes. However, this will...

forum.paradoxplaza.com

Okay my launcher is update, I also noticed that the news began to appear again, but the account still does not enter, but if the connection to the Internet is established instantly, the account is logged in, these are obvious problems of the launcher

 

[Aytendeo]

 

[AndrewT]

Actually your launcher is step behind, 2020.12 is the current one. I begin to wonder if you also have some comms or firewall problem.

In this folder are some .log files:
C:/users/<UserName>/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

 

[Aytendeo]

Indeed:

SERVER UPDATE NOTIFICATION - Sept 22

Greetings Crusaders! Reports of Multiplayer issues have been received and heard. As such, there will be a Server restart for the Multiplayer Servers at 08:00AM GMT on September 22 and should take less than five minutes. However, this will...

forum.paradoxplaza.com

Well, are you suggesting that I just sit and wait? Can't you really help at the moment?

 

[Aytendeo]

Actually your launcher is step behind, 2020.12 is the current one. I begin to wonder if you also have some comms or firewall problem.

In this folder are some .log files:
C:/users/<UserName>/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Ok, one time

 

[Aytendeo]

Actually your launcher is step behind, 2020.12 is the current one. I begin to wonder if you also have some comms or firewall problem.

In this folder are some .log files:
C:/users/<UserName>/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

 

[Aytendeo]

Yes, the launcher was updated to 2020.11, then tried again, but an error appeared and the update was reset

 

[AndrewT]

Let's try forcing an update of the launcher.

Download the installer package for Windows: https://forumcontent.paradoxplaza.com/emailsignatures/2020.12-win-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then please repeat the launcher reinstall procedure from before.

Well, are you suggesting that I just sit and wait? Can't you really help at the moment?

To the extent that your problem may be caused by our servers, that will not be fixed until then I'm afraid.

Have you checked your firewalls allow the launcher and game through?

 

[Aytendeo]

Let's try forcing an update of the launcher.

Download the installer package for Windows: https://forumcontent.paradoxplaza.com/emailsignatures/2020.12-win-prod.zip

Unpack the file you just downloaded and place the three files in the Steam folder for the game you're having issues with. If asked if you want to replace already existing files click "yes" - that's a sign you are in the right place!

Then please repeat the launcher reinstall procedure from before.

To the extent that your problem may be caused by our servers, that will not be fixed until then I'm afraid.

Have you checked your firewalls allow the launcher and game through?