InstallShield freezes at 0% when installing 1.03

[unmerged(2669)]

I'm trying to install Vic from fresh on a new PC (PIV, 512Mb, 160 Gb HDD) with WinXP Pro.

The installation from the original CD is fine, but when I try to install the patch InstallShield freezes at 0%. Ctrl-alt-del shows IS as running, but nothing happens even after a long wait (15 minutes). The installed game, v1.01, runs OK, btw.

My identity in XP is set to Administrator, so it's not that, and it doesn't seem to be the Norton AV that's getting in the way.

Searching the forums has only thrown up the WinXP/InstallShield/CDRom problem, which I haven't encountered. A google search seems to show that WinXP/InstallShield conflicts are a known problem, but with any number of possible solutions.

I'd be grateful for any clues as to how to fix this. Apologies if it's been already dicussed and my search skills need improving...

 

[Castellon]

Did you install the original version to the default drive and path?

 

[unmerged(2669)]

Did you install the original version to the default drive and path?

Hi Castellon:

If you mean the drive and path that the original installer offers you, then yes. In fact, i've just reinstalled to be on the safe side. Still no joy though.

Edit: forgot to say, this time I got a warning pop-up after closing IS through the task manager

The title was Victoria and the text was "An error occurred while launching the setup. The remote procedure call failed"

 

[Castellon]

Okay that helps a lot.
The first thing I want you to try is to make sure you have fully updated your windows operating system.
Then clean the temp directory.
This link describes the process to follow step by step.
http://consumer.installshield.com/kb.asp?id=Q108334

 

[unmerged(2669)]

Sorry for the lack of feedback: I'm having trouble installing the blasted WinXP updates, let alone anything else. I've also had problems installing other programs, so it's not just Vic.

*sigh* It's at times like this I hate computers, MS and all their works.

 

[Castellon]

Okay sounds like some hardware trouble, maybe a trip to the shop is in order.
Let me know when you sort it out.

 

[unmerged(2669)]

two problems down

Well, something worked.

Some increasingly tetchy email and premium-rate-phone-call exchanges with the supplier (Mesh, for all you would-be purchasers in the UK) manged to sort out the Windows update problem, and following on from that, killing absolutely everything in the system tray and emptying every temp directory allowed Vic 1.03 to install - very slowly mind, but it works.

Sadly, I can't get my printer to work, but hey, I can play Vicky while I try to sort it out. Thanks for the advice, Castellon.

 

[Castellon]

Glad that sort things, good luck with the printer.