Issue with launching the game after installing the Tourism update

[Aiwyth]

Hey Survivors!

We're currently investigating launch issues with the game after installing today's free Tourism update. It seems that the problem occurs mostly for Windows 7 users, but we are still looking for the root of it.

If you're having issues with launching the game today, please make sure to report it under this post.

Don't forget to mention:

• What is your operating system version?
• Do you have any mods/assets installed?
• On which PC platform do you play (Steam, GOG, etc.)?
• What is your setup (GPU, graphics card, etc.)?

If possible also include a log file from: \Users\INSERTNAME\AppData\Roaming\Surviving Mars\logs
And the save files from: \Users\INSERTNAME\AppData\Roaming\Surviving Mars\17 digit folder name

You can save both files in Notepad. They do not include any sensitive information, but if it's more comfortable for you, you can also include them in a support ticket.

EDIT
We might also require crash dump files from \Users\INSERTNAME\AppData\Roaming\Surviving Mars\crashes/ folder. We're looking for both .crash and .dmp files. They would help a lot in our investigation!

FOR THE CONSOLE PLAYERS

If you're also experiencing issues with the game, please let us know! Try to answer the questions below - you'll get points for being extra-helpful!

1. DLC Installed
2. Mods installed if on Xbox
3. Game Mode (New Game / Challenges / Creative)
4. Mission Sponsor
5. Profile
6. Mystery
7. Map Coordinates (should be visible from save game screen)

Thank you!

 

[Aiwyth]

Running into similar issues on Xbox. Played an existing save game and it crashes within minutes of playing. Wasn’t an issue yesterday (as of 10pm on March 14). I do play with mods (chii and Silva mostly) and have never had any issues. Today however I noticed that the warnings for disabled mods (content restrictions) are no longer popping up (not an issue just an observation) looking into my mod list every mod is now in a new order and the mods available are now limited to three cat mods by some Tomas guy. I also haven’t tried a new game as I am working on an achievement that is only minutes from completing... however with these crashes the game is unplayable.

playing on Xbox one (don’t know what you guys need for consoles)

Ps I also posted this in the consol thread in case that made a difference... however this thread seemed most related to my issues

thanks guys

Of course we want to know if you're experiencing issues on other platforms as well! I just updated the main post with info request for the console players.

 

[Aiwyth]

Hey everyone, FYI we've just released a hotfix that addresses the launch problem on Windows 7 and a few other bugs found after the latest update.

Patch notes available here: https://forum.paradoxplaza.com/forum/threads/tourism-update-hotfix-patch-notes.1462378/

For now, it's been released only on Steam but we're working to bring it to other platforms as soon as possible.