Loading screen freezing issue

[Electrichipppo]

Please help anyone solve this problem.
I faced screen freezing on loading scene, so cannot run a game.

When I open Player.log on User\AppData\LocalLow\Iceflake Studios\Surviving the Aftermath\
can see below error

I attached file for detail.

I can faced this issue when I tried to open my save file.(previous time I can play game)
and when I tried to start new game.

Thanks

Uploading Crash Report NullReferenceException: Object reference not set to an instance of an object at System.Linq.Enumerable+<SelectManyIterator>d__17`2[TSource,TResult].MoveNext () [0x00050] in <55b3683038794c198a24e8a1362bfc61>:0 at System.Linq.Enumerable+WhereSelectEnumerableIterator`2[TSource,TResult].MoveNext () [0x00061] in <55b3683038794c198a24e8a1362bfc61>:0 at System.Linq.Enumerable+<DistinctIterator>d__68`1[TSource].MoveNext () [0x0007c] in <55b3683038794c198a24e8a1362bfc61>:0 at System.Linq.Buffer`1[TElement]..ctor (System.Collections.Generic.IEnumerable`1[T] source) [0x00072] in <55b3683038794c198a24e8a1362bfc61>:0 at System.Linq.Enumerable.ToArray[TSource] (System.Collections.Generic.IEnumerable`1[T] source) [0x0000e] in <55b3683038794c198a24e8a1362bfc61>:0 at IceEngine.Localization.Translate.RefreshKeys () [0x00052] in <2a997cb18e724b61bbc379af6d87fc04>:0 at IceEngine.Localization.Translate.Load (System.String name, System.String text) [0x00023] in <2a997cb18e724b61bbc379af6d87fc04>:0 at Aftermath.Sim.EventSystem.EventParser.ParseEvents (Aftermath.IManagers managers) [0x00072] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Sim.Gatekeeper.Aftermath.Sim.IGatekeeper.Setup (Aftermath.IManagers managers, Aftermath.Data.GatekeeperData data) [0x00112] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Sim.SessionManager.Setup () [0x000e5] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Sim.SaveGameSystem+<Load>d__16.MoveNext () [0x0015a] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at IceEngine.UpdateManager.ProcessCoroutine (System.Single delta, System.Collections.Generic.List`1[IceEngine.Coroutine]& coroutines, System.Collections.Generic.List`1[IceEngine.Coroutine]& expired) [0x000a0] in <2058963845864df380f2e647c35b8274>:0 at IceEngine.UpdateManager._Update (System.Single delta) [0x000f6] in <2058963845864df380f2e647c35b8274>:0 at IceEngine.ScreenManager.Update () [0x0000a] in <b8164147d9ed4ce3b049fa3de46ce5d2>:0 Graphics: Framerate limit set to 300 Graphics: Anti-aliasing set to FastApproximateAntialiasing Graphics: Master texture limit set to 0 Graphics: Shadow resolution set to VeryHigh Graphics: Shadow cascade count set to 4 Graphics: Lod bias set to 1.5 Graphics: Far plane set to 700 Graphics: Tree culling distance set to 85 Uploading Crash Report NullReferenceException: Object reference not set to an instance of an object at Aftermath.Visual.CityRoot.get_WaterRoot () [0x00000] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Visual.GraphicsManager.WaterReflectionsChanged (Aftermath.Setting setting) [0x0006a] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Visual.GraphicsManager.SetupGraphics () [0x00029] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Visual.GraphicsManager.Setup () [0x00010] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.GameStateManager+<InitIngame>d__39.MoveNext () [0x00237] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at IceEngine.UpdateManager.ProcessCoroutine (System.Single delta, System.Collections.Generic.List`1[IceEngine.Coroutine]& coroutines, System.Collections.Generic.List`1[IceEngine.Coroutine]& expired) [0x000a0] in <2058963845864df380f2e647c35b8274>:0 at IceEngine.UpdateManager._Update (System.Single delta) [0x000f6] in <2058963845864df380f2e647c35b8274>:0 at IceEngine.ScreenManager.Update () [0x0000a] in <b8164147d9ed4ce3b049fa3de46ce5d2>:0 Uploading Crash Report NullReferenceException: Object reference not set to an instance of an object at IceEngine.Localization.Translate.GetString (System.String key) [0x00028] in <2a997cb18e724b61bbc379af6d87fc04>:0 at IceEngine.UnityTranslate.String (System.String key) [0x0006f] in <55ad254b092b4ccf95f8f88928450929>:0 at Aftermath.Behaviour.LoadingScreen.UpdateHint () [0x00028] in <897f4e2bc81543bbaa1beadfbecccad3>:0 at Aftermath.Behaviour.LoadingScreen.Update () [0x0002b] in <897f4e2bc81543bbaa1beadfbecccad3>:0 Loading screen shown for 16.6s Uploading Crash Report NullReferenceException: Object reference not set to an instance of an object at Aftermath.Visual.CityRoot.OnDestroy () [0x00061] in <897f4e2bc81543bbaa1beadfbecccad3>:0

 

[Jaakko_IFS]

Hello!

I loaded up your save, but everything seems to be working correctly. Do you have any additional steps that might help solve the issue

Thank you!

 

[Electrichipppo]

this log is shown in many time when loading screen is freezed.
there is no additional steps. just run a game.

NullReferenceException: Object reference not set to an instance of an object
at IceEngine.Localization.Translate.GetString (System.String key) [0x00028] in <2a997cb18e724b61bbc379af6d87fc04>:0
at IceEngine.UnityTranslate.String (System.String key) [0x0006f] in <55ad254b092b4ccf95f8f88928450929>:0
at Aftermath.Behaviour.LoadingScreen.UpdateHint () [0x00028] in <1d22b008febf4fcfaab51e569bc0e047>:0
at Aftermath.Behaviour.LoadingScreen.Update () [0x0002b] in <1d22b008febf4fcfaab51e569bc0e047>:0

 

[AndrewT]

Looks like you are trying to play an old save file, is that right?

Save version does not match with game's version.
Save originally created on version 139

Current game version is 159. Can you start and play a new colony okay?

 

[Electrichipppo]

yes that way is simpler than starting new session.

anyway I attached log file when I started new session about normal game.

I'm very confuesed I CAN play game previous time, but currently I CANNOT play game. and even doesn't know reason...

 

[ellacharmed]

The CrashReport reference UpdateManager, maybe the update was incomplete or download had broken file chunks.

But if so, it still does not explain why you had issues before new patch dropped.

Have you done a game "Verify Files"? and if still crashing the same, Quit Steam and restart?
May also need to do a full game uninstall and reinstall (complete with checking that the user data and game data is totally deleted).
If you need step-by-step guide I can find a link in this forum where I (or AndrewT) supplied the full instructions. You can probably find it, too. Search full uninstall reinstall.

 

[Electrichipppo]

The CrashReport reference UpdateManager, maybe the update was incomplete or download had broken file chunks.

But if so, it still does not explain why you had issues before new patch dropped.

Have you done a game "Verify Files"? and if still crashing the same, Quit Steam and restart?
May also need to do a full game uninstall and reinstall (complete with checking that the user data and game data is totally deleted).
If you need step-by-step guide I can find a link in this forum where I (or AndrewT) supplied the full instructions. You can probably find it, too. Search full uninstall reinstall.

1. Verify Files
> done. and still issue is coming.

2. Quit Steam and restart
> done. and still issue is coming.

3. fully uninstall and reinstall
> done. I refered below step and still issue is coming.

- remove game - delete C:/users/<UserName>/documents/Paradox Interactive/Surviving the Aftermath/ - delete C:/users/<UserName>/AppData/LocalLow/IceFlake Studios/ - install game

 

[ellacharmed]

After clicking the Start button on Steam, are you logged-in In the Paradox Launcher?
And in the Game's Main menu, are you also logged in?
Do you have any DLCs? After logged in, if you clicked on the i-button at the bottom right corner, are these DLCs listed? If no DLCs, you can verify the game is updated if the changelogs for that patch version is listed.

Before starting a new game, go to options and set the graphics settings to the next lower tier than "High" and switch to Windowed mode. Then, start a new game.
Or is the crash happening right after the main menu is loaded, don't even get the chance to go to game's settings? if so, Any intro video launched?


Re: full uninstall and reinstall -
When you say "remove game", used Steam to uninstall, right?
How about in Steam game data folders? Did you verify files were gone after the uninstall step? We want to force Steam to re-download a fresh set and not use the downloaded files or any caches.

D:/Steam/steamapps/common/Surviving the Aftermath/

I cannot find if the question was asked and answered, since there's so many threads, I might have missed it. Ever subscribed to mods on Steam Workshop? If had unsubscribed, there should be no folders under the "684450" folder path below

D:/Steam/steamapps/workshop/content/684450

Is there another drive to test install the game to, other than the D:/ drive?

If updating Steam and re-verifying and re-installing files does not fix crash, means we're dealing with other causes.

If C and D drives are SSD, look for an SSD drive health check app from your drive brand Manufacturer. You can check for the brand name in your DxDiag report.

Proceed if have HDD and not SSD, to check for HDD bad sector or other issues:
Open a command prompt, run as Administrator.
- run a chkdsk on drives C and D, change the drive letter when one completes and do the other

chkdsk c: /f

- also run sfc while you're on C:/

sfc /scannow

Failing all the above (no issues with disk drives), what, if any, changes to Windows OS? Between when game can be played and after crashing started, any new Antivirus, Security apps or other apps installed?
Windows Updates that need a reboot or pending updates to be applied?

 

[Electrichipppo]

After clicking the Start button on Steam, are you logged-in In the Paradox Launcher?
And in the Game's Main menu, are you also logged in?
Do you have any DLCs? After logged in, if you clicked on the i-button at the bottom right corner, are these DLCs listed? If no DLCs, you can verify the game is updated if the changelogs for that patch version is listed.

Before starting a new game, go to options and set the graphics settings to the next lower tier than "High" and switch to Windowed mode. Then, start a new game.
Or is the crash happening right after the main menu is loaded, don't even get the chance to go to game's settings? if so, Any intro video launched?


Re: full uninstall and reinstall -
When you say "remove game", used Steam to uninstall, right?
How about in Steam game data folders? Did you verify files were gone after the uninstall step? We want to force Steam to re-download a fresh set and not use the downloaded files or any caches.


I cannot find if the question was asked and answered, since there's so many threads, I might have missed it. Ever subscribed to mods on Steam Workshop? If had unsubscribed, there should be no folders under the "684450" folder path below


Is there another drive to test install the game to, other than the D:/ drive?

If updating Steam and re-verifying and re-installing files does not fix crash, means we're dealing with other causes.

If C and D drives are SSD, look for an SSD drive health check app from your drive brand Manufacturer. You can check for the brand name in your DxDiag report.

Proceed if have HDD and not SSD, to check for HDD bad sector or other issues:
Open a command prompt, run as Administrator.
- run a chkdsk on drives C and D, change the drive letter when one completes and do the other


- also run sfc while you're on C:/





Failing all the above (no issues with disk drives), what, if any, changes to Windows OS? Between when game can be played and after crashing started, any new Antivirus, Security apps or other apps installed?
Windows Updates that need a reboot or pending updates to be applied?

After clicking the Start button on Steam, are you logged-in In the Paradox Launcher?
> yes I logged-in. I checked info on right-top on Paradox Launcher.


And in the Game's Main menu, are you also logged in?
> yes I logged-in. I checked info on Main - PARADOX ACCOUNT - "Successfully Logged In"


Do you have any DLCs?
> I have only base game


After logged in, if you clicked on the i-button at the bottom right corner, are these DLCs listed? If no DLCs, you can verify the game is updated if the changelogs for that patch version is listed.
> I can see 3 rows. "Free Update 3", "Lunar New Year update", "Paradox Account Rewards Unlocked!".


Before starting a new game, go to options and set the graphics settings to the next lower tier than "High" and switch to Windowed mode. Then, start a new game.
> I changed Graphic setting to Medium, and switched to Window mode. and I start a new game. still freezed. (See attached Player1.log)


Or is the crash happening right after the main menu is loaded, don't even get the chance to go to game's settings? if so, Any intro video launched?
> Game is freezed when I try to start game. after set game's setting.(See attached issue.PNG)
> Reproduce Scenario : Play game on Steam - Play on Paradox Launcher - Click to skip intro video - New Game - Normal Game - Set all Game setting - freezed on loading screen.


When you say "remove game", used Steam to uninstall, right?
> yes. I used Steam to uninstall.


How about in Steam game data folders? Did you verify files were gone after the uninstall step? We want to force Steam to re-download a fresh set and not use the downloaded files or any caches.

D:/Steam/steamapps/common/Surviving the Aftermath/

I cannot find if the question was asked and answered, since there's so many threads, I might have missed it. Ever subscribed to mods on Steam Workshop? If had unsubscribed, there should be no folders under the "684450" folder path below

D:/Steam/steamapps/workshop/content/684450

> I tried to remove folder under steamapps. and I hav no 684450 folder under workshop folder also.




Oh now I CAN start game!!
Maybe remain file under steamapps/common/Surviving the Aftermath/ has problem.

I'm very happy to play this game again.
thank you very much!!

 

[ellacharmed]

....
Oh now I CAN start game!!
Maybe remain file under steamapps/common/Surviving the Aftermath/ has problem.
...

That's great to learn. Happy gaming!