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GoddyLP

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Hi

Fresh buy and installation via steam

Start -> Missing dowser.exe in the game folder /launcher
Surprise...that folder is missing completly
I just got in the game folder the subfolder "game" and nothing else (binaries, launcher and so on -> missing)

Verify check of files via steam -> done several times
Reinstall -> done several times
+changed the installation folder -> same issue
+added exclusions in AV -> same
+disabled AV -> same

Please check the installation package in steam, cause there is something strange and missing.


Greetings,
André
 
Are you sure you are looking in the right folders? You may have installed the game in a different Steam Library.

Right click on this game in your Steam Library,. manage, browse local files - that's where those files should be.
 
Are you sure you are looking in the right folders? You may have installed the game in a different Steam Library.

Right click on this game in your Steam Library,. manage, browse local files - that's where those files should be.
Hi,

well...ya I am sure ;-)
The error Message itself shows you the path of the missing dbowser file too.

Opened a support ticket for this one and working since some days with support..but more than
->restart pc, restart steam, uninstall launcher, reinstall launcher and repeat.......nothing useful happened till now.


Greetings,
André
 
Let me know if you'd prefer to work on it here or there, as we'd like to avoid more overlaping work on the issue!
 
Hi,

I am ready for ideas on both sides :-D
Steps i did:

reinstalled many times (after following some guides from support
restart PC
restart steam (and starting as administrator)

Added Victoria3.exe (as a process added by hand in AV) and the installation folder too in AV
+disabled AV for testing

-Uninstalled Paradox Launcher v2 from the Windows "Apps and features" utility

deleted following folders:
-Steam/SteamApps/common/Vic3
-Documents/Paradox Interactive/Vic3 folders
-C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
-C:/users/{userName}/AppData/Local/Paradox Interactive/
-C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
-Documents/Paradox Interactive/ ->
  • .launcher-cache
  • content_load.json or dlc_load.json (depending on game)
  • game_data.json
  • mods_registry.json (optionally, also delete the mods folder)
  • newsfeed
  • C:\Users\<username>\AppData\Local\Paradox Interactive\launcherpath (should not exist)
  • C:\Users\<username>\AppData\Roaming\Paradox Interactive\launcher-v2 (should only contain logs)
  • C:\Users\<username>\AppData\Local\Paradox Interactive\launcher-v2 (should only contain logs)
downloaded launcher given URL

shared logs from C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/

Steps not in correct order but its just a short overview what we did already.


Now the ticket owner changed and the the new guide is:

1. Restart your Computer and Launch Steam.
2. Next, you can either right click the game in your Library or Click the gear icon from the game’s library page on the far right.
3. From the drop down menu select “Properties”
4. Select the installed files tab and click the Verify Integrity of the game files button.
5. Steam will verify the game’s files – this process may take several minutes.

And here is the point I am starting to get angry, cause this is what we / I did x times already and it should be easy to check in ticket calltrack or by reading of the ticket history.....

I am pretty sure, that there are issues with the install package itself. Got a Starter Edition.
If there is missing just the exe or other process files...I would focus on the AV. But I just got
D:\Steam\steamapps\common\Victoria 3\game (this is the only folder in the install dir.
Should be more...like binaries, launcher and so on (checked on a screenshot sent by a friend...)
And AV would not block x folders and x files without info


Greetings,
André
 
Hi,

sry what?
It is not possible to work with support on that issue and asking here for any help?

Oha....maybe it is not the best idea anymore to spent more money in Paradox games.

You guys make me feel lost when a customer need help

Close this thread pls, will continous with the tiech ticket and will redo the steps provided by them again and again


Greetings,
André
 
Okay guys....this one is solved now.

Thx to Christian A. from tech support who helped out here after 2 other guys are not able to analyse the issue in a correct way.

For anyone whos facing a similar issue...
Seems like there was a problem with the Key of my game connected to a wrong download install package (something like that, we think)
 
Hi,

sry what?
It is not possible to work with support on that issue and asking here for any help?

Oha....maybe it is not the best idea anymore to spent more money in Paradox games.

You guys make me feel lost when a customer need help

Close this thread pls, will continous with the tiech ticket and will redo the steps provided by them again and again


Greetings,
André
It's the same people in both places - running it in two separate channels just makes more work and won't get your issue solved any faster.

Anyway, glad you got there.