New DLC not pushed to owned status in Subscription account

[SétantaDArc]

Integrity​

I have verified my game files (on Steam)​

Yes

I have disabled all mods​

Yes

Required​

Summary​

New DLC not pushed to owned status in Subscription account

Description​

Upon checking the status of account with active subscription, the new DLC winds of change is not considered "owned" and is not appearing in the Launcher or on my EU4 account.

Steps to reproduce​

Don't know how this is expected to be reproduced, it's not an in-game issue.

Game Version​

1.37

OS​

Windows

Additional​

Bug Type​

• Other

Attachments​

Screenshot​

 

[vvvasi]

Sometimes the subscriber backend can be slow to update. If this issue persists after many hours, please contact Valve support!

 

[SétantaDArc]

I'm sorry, why would Valve support have anything to do with this?

It's not showing up in my PARADOX account, as shown in the screenshots above, lifted from the website.

Does Valve run that for Paradox?

 

[mickeyruarc]

I have the same issue. Never had this before with any other dlc.

 

[Sir_Caspian]

Sometimes the subscriber backend can be slow to update. If this issue persists after many hours, please contact Valve support!

Screenshot from Valve. This has not happened for any previous DLC.

 

[Spitzbube]

I have the same issue. Active game subscription but the DLC shows as unowned both in game and in Steam. Has anyone found a solution? Just wait?

Edit: Waiting has apparently helped, now I have the DLC.

 

[Chief Waha]

Was having the same issue. After logging out of my paradox account and back in I was able to access. Unsure if related or not, but worth a try

 

[vvvasi]

I'm sorry, why would Valve support have anything to do with this?

It's not showing up in my PARADOX account, as shown in the screenshots above, lifted from the website.

Does Valve run that for Paradox?

As the subscription is purchased through Steam, the activation of that product needs to be done through Steam - it's only after that that you can then link it to your Paradox account. Sorry for the confusion!

View attachment 1129697
Screenshot from Valve. This has not happened for any previous DLC.

This applies only to in-game DLC; as the verification here is happening at the platform level, it's not something we have control over sadly.

Apologies that we can't be of more help, but please be assured our teams are still up working to resolve issues that *are* within our control.

Speaking personally, in cases where this has happened to other games, the delayed rollout of releases to subscribers seems to be no longer than a day, and it seems to affect people randomly. But I can sympathise with how frustrating it must be, especially when the only actionable advice is "just wait a little longer" - hopefully it is sooner rather than later!

 

[SétantaDArc]

I guess it has something to do with the way the DLC is flagged as "purchased" or owned through steam for some reason despite the product being subscribed to?

Seems like a weird way to have the verification checks set-up, but fair enough, I guess.