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unmerged(107149)

Recruit
Jul 10, 2008
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I just recently bought this game and was able to install it without difficulty. However, I encountered a problem when I tried to launch it.

The game began loading, where it cycles through pictures and at the bottom says what it is loading. When it got to the part where at the bottom it said "Creating World", the game crashes. The following error message appears:

Microsoft Visual C++ Runtime Library (This was the title of the error message)

Runtime Error!

Program: C:\Program Files....

This application has requested Runtime to terminate it in an unusual way. Please contact the application's support team for more information.



My guess was that my graphics card needed an update. I currently have an ATI Radeon HD 2600 Pro AGP. I followed the link under the thread "Any Crash? Read this First" to the ATI website, but have no idea what update I should get. I'm not much of a tech guy so any help would be appreciated! Do I need an update on my graphics card? And if I do, any suggestions?

Thanks a lot for any help!
 
Please run DXDIAG, Save All Info, and post dxdiag.txt here (first delete everything after the Sound Devices section so it will fit). Also post your Rome/settings.txt and Rome/logs/system.txt files.
 
I think I got the dxdiag.txt.

Is this it?


------------------
System Information
------------------
Time of this report: 7/10/2008, 22:05:45
Machine name: JIM-697545D7865
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: XPS-Z
BIOS: Default System BIOS
Processor: Intel Pentium III, ~1.0GHz
Memory: 256MB RAM
Page File: 388MB used, 229MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 2600 Pro AGP
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter AGP (0x9587)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9587&SUBSYS_00281545&REV_00
Display Memory: 512.0 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Dell E770s
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6719 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/22/2007 22:06:45, 268800 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/22/2007 22:06:46, 2417664 bytes
Device Identifier: {D7B71EE2-D6C7-11CF-CA6C-2220A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x9587
SubSys ID: 0x00281545
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80221102&REV_07
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: emu10k1m.sys
Driver Version: 5.12.0001.3300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/17/2001 08:19:26, 283904 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 5000, 100000
Static/Strm HW Mix Bufs: 64, 62
Static/Strm HW 3D Bufs: 64, 62
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
 
hardhitters333 said:
And how can I access Rome/settings.txt and Rome/logs/system.txt?
Click to expand...

Rome\settings.txt:

Rome is the folder where your game is installed. In that folder is a file called settings. Open it with Notepad and copy paste its content here.


Rome/logs/system.txt:

In Rome folder there is a subfolder called logs. In that folder is a file called system.log. Do the same thing that you did with settings.
 
I think this is Rome/settings.txt:

gui={
language=l_english
}
graphics={
size={
x=1024
y=768
}

refreshRate=0
fullScreen=yes
shadows=no
shadowSize=1024
multisampling=2
anisotropicFiltering=0
gamma=50.000004
}
sound_fx_volume=100.000000
music_volume=100.000000
scroll_speed=100.000000
camera_rotation_speed=50.000000
zoom_speed=50.000004
mouse_speed=50.000000
master_volume=100.000000
ambient_volume=50.000000
mapRenderingOptions={
renderTrees=yes
}
lastplayer="Mr Human"
serveradress="diplomacy.valkyrienet.com"
autosave="NEVER"
difficulty="NORMAL"
outliner={
9 2 3 4 5 6 7 8 10 }




And I think this is Rome/logs/system.txt:

Kernel Release[systemsettings.cpp:147]: System memory: 256MB
Kernel Release[systemsettings.cpp:149]: CPU speed: 996MHz
Kernel Release[systemsettings.cpp:156]: Number of processors: 1
Kernel Release[systemsettings.cpp:166]: CPU type: x86
Kernel Release[systemsettings.cpp:198]: OS: Windows XP Service Pack 2 Build: 2600
Kernel Release[graphicssettings.cpp:107]: Graphic Adapters:
Kernel Release[graphicssettings.cpp:112]: 0: ATI Radeon HD 2600 Pro AGP
Kernel Release[graphicssettings.cpp:129]: Checking for multi-sampling support:
Kernel Release[graphicssettings.cpp:140]: 2 samples supported.
Kernel Release[graphicssettings.cpp:140]: 4 samples supported.
Kernel Release[graphicssettings.cpp:140]: 8 samples supported.
Kernel Release[graphicssettings.cpp:155]: Using Adapter [0]:
Kernel Release[graphicssettings.cpp:161]: Succeeded to create a device [D3DCREATE_HARDWARE_VERTEXPROCESSING].
Kernel Release[graphicssettings.cpp:203]: Graphics device: ATI Radeon HD 2600 Pro AGP
Kernel Release[graphicssettings.cpp:204]: Graphics driver: ati2dvag.dll
Kernel Release[graphicssettings.cpp:209]: Driver version: 6719
Kernel Release[graphicssettings.cpp:226]:


Dumping all gfx info:
DeviceIdentifier: {D7B71EE2-D6C7-11CF-CA6C-2220A1C2CB35}
VendorId: 4098
DeviceId: 38279
SubSysId: 2626885
Revision: 0
DriverVersion.HighPart: 393230
DriverVersion.LowPart: 662079


Kernel Release[graphicssettings.cpp:276]: Instancing supported.
Kernel Release[graphicssettings.cpp:294]: Video memory amount: 603MB
Kernel Release[graphicssettings.cpp:297]: Support for T&L found.
Kernel Release[graphicssettings.cpp:300]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:301]: MaxVertexBlendMatrices: 4
Kernel Release[graphicssettings.cpp:302]: MaxVertexBlendMatrixIndex: 37
Kernel Release[graphicssettings.cpp:304]: MaxSimultaneousTextures: 8
Kernel Release[graphicssettings.cpp:305]: MaxTextureBlendStages: 8
Kernel Release[graphicssettings.cpp:306]: Support for Anisotropic filtering found.
Kernel Release[graphicssettings.cpp:309]: Max Anisotropic filtering: 16
Kernel Release[graphicssettings.cpp:310]: Anisotropic filtering set to: 0
Kernel Release[graphicssettings.cpp:314]: Vertex Shader version: 3.0
Kernel Release[graphicssettings.cpp:319]: Pixel Shader version: 3.0
Kernel Release[main.cpp:208]: Rome Version May 13 2008 : 08:54:08
Kernel Release[internationalizedtext.cpp:1167]: Create table
Kernel Release[internationalizedtext.cpp:1169]: Create text database
Kernel Release[dxmusic.cpp:39]: Init Music
Kernel Release[dxmusic.cpp:45]: Graph done 0
Kernel Release[dxmusic.cpp:51]: Control done 0
Kernel Release[dxmusic.cpp:57]: Seeking done 0
Kernel Release[dxmusic.cpp:62]: Event done 0
Kernel Release[dxmusic.cpp:67]: Music done 0
Kernel Release[DirectSound.cpp:36]: Init DirectSound
Kernel Release[DirectSound.cpp:54]: Sound initialised with result 0
Kernel Release[DirectSound.cpp:64]: Coop Level Set. Result: 0
Kernel Release[DirectSound.cpp:86]: Sound Init Done
Kernel Release[graphics.cpp:129]: Direct3D Created
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 60
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 70
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 72
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 75
Kernel Release[graphicssettings.cpp:626]: Usable res: 1024 768 85
Kernel Release[graphicssettings.cpp:626]: Usable res: 1152 864 60
Kernel Release[graphicssettings.cpp:626]: Usable res: 1152 864 70
Kernel Release[graphicssettings.cpp:626]: Usable res: 1152 864 75
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 768 56
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 768 60
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 768 75
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 768 85
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 960 60
Kernel Release[graphicssettings.cpp:626]: Usable res: 1280 1024 60
Kernel Release[graphics.cpp:210]: Using multisampling: 2
Kernel Release[graphics.cpp:244]: Creating device with: D3DCREATE_HARDWARE_VERTEXPROCESSING
Fullscreen=yes
RefreshRate=60
Resolution=1024x768
Kernel Release[graphics.cpp:324]: Done creating device.




Thanks! Any help would be appreciated!
 
Check with Dell for an update to your video drive.

Also edit settings.txt and change refreshRate=75
 
I would guess you problem is around here:
Memory: 256MB RAM <--- isn't that a bit low for XP
Page File: 388MB used, 229MB available <- this suggest you only got 229 MB free on your system drive or you got an fixed size page file of 617 MB.

How much free disk space do you got?
less than 10% of the disk size and you get performance problems, less than 1000 MB/ 1 GB and you get a problem with you virtual memory/page file which will lead to crashes.

If you have a fixed page file size and you know how to change the page file size?
If you got enough room on your HD try making it a min size of 1 GB.
 
OK, forget Dell, just fix the refreshRate as I suggested.

As Surt suggests you are seriously short of memory; while I'm not sure that will be causing your actual crash, it will mean the game will run very slow even if we do fix your current problem. Any chance you can up it to at least 512mb, preferably 1gb?
 
What would increasing the memory require? Would that be something like getting a new hard drive? Or simply clearing space? I fixed that refresh rate. When I launched the game, I no longer got the error message but it still crashed in essentially the same place.
 
Cleaning a little out in your HD, delete some of you 117 Rome save games f.ex. open my computer and check free space on harddisk (HD).
Dunno if you can upgrade you RAM on your PC or if its worth it.
 
hardhitters333 said:
What would increasing the memory require? Would that be something like getting a new hard drive? Or simply clearing space?.
Click to expand...
Those term you use there refer to disk space. I'm talking about system memory, Ram (Random Access Memory). You have only 256mb and I'm recommending 1,024mb (1gb). Given your state of knowledge you'd pretty much have to take it to a shop to get it done.

That's said, it's be good to know how much free disk space you have. You can either post the whole of dxdiag.txt here, or just double-click on My Computer and tell us how bit your c: is and how much free space it says it has.

As far as your problem goes, it's encouraging that altering the video setting made some difference. But I'm not going to suggest a new video card yet as I can't say that is likely to help. Try this driver first http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp
 
Local disk says I only have 98.1 GB of free space....

Here's the dxdiag in case that's not what you need:


------------------
System Information
------------------
Time of this report: 7/15/2008, 23:11:27
Machine name: JIM-697545D7865
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: XPS-Z
BIOS: Default System BIOS
Processor: Intel Pentium III, ~1.0GHz
Memory: 256MB RAM
Page File: 323MB used, 310MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/4/2004 08:00:00, 9344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 8/4/2004 08:00:00, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB Live! Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80221102&REV_07
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: emu10k1m.sys
Driver Version: 5.12.0001.3300 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/17/2001 08:19:26, 283904 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 5000, 100000
Static/Strm HW Mix Bufs: 64, 62
Static/Strm HW 3D Bufs: 64, 62
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SB Live! Wave Device
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: emu10k1m.sys
Driver Version: 5.12.0001.3300 (English)
Driver Attributes: Final Retail
Date and Size: 8/17/2001 08:19:26, 283904 bytes
Cap Flags: 0x41
Format Flags: 0xFFF


Is there an easy fix for such a problem? I really appreciate all of your guys help!

Hmm, could this mean anything? I was looking under the "Add/Remove Programs" section and it had the game listed as only taking up 4.1 MB. Could that be an installation error or something?
 
Last edited by a moderator:
hardhitters333 said:
Hmm, could this mean anything? I was looking under the "Add/Remove Programs" section and it had the game listed as only taking up 4.1 MB. Could that be an installation error or something?
Click to expand...

Mine shows 4.09 MB. And my Rome works. So that is not the problem.
 
I definitely think its your amount of RAM and page file that courses the problem, I've tested it on my system (2.16GHz dual core, 2GB RAM + 2GB page file, 256 MB Gfx)

when the game is loaded and I can chose single player it has used roughly 755 MB RAM, when I have loaded my game it uses 950 MB!!! And the system with all I have in use uses a total of 1505 MB peak ... these may be inflated due to high resolution and able Gfx.

This would mean that your machine will have a problem when it has used all the RAM + the free page file (+ a bit more that's more technical), which would be half way through load.

To check your page file info open settings->control panel->system->advanced->Performance->Advanced->Virtual memory->change

*** Warning changing here may coarse all kind of problems ***

If you have system manages size you should be OK as it dynamically expand your page file when needed at a cost of some performance.
If its custom size you you need at least 1024 in maximum size, better 2048, and with so much free Hard drive space it should not be a problem, for best performance an initial size of the same is best, ie. 2048 and 2048.

***

Even changing that you may be out for a disappointment as the advertising I've seen says min 1.9 GHz cpu and 512 MB RAM (+ some page file) and 128 MB gfx vs. your systems 1 GHz PIII, 256MB RAM and 512 MB Gfx. (wow your Gfx is bigger than your installed RAM!)
On the other hand you may be able to run it very slowly ...
 
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