Still Experiencing Disconnect Issues from Paradox Account

[Sandmaster2]

My paradox account still desyncs and fully disconnects the moment I try to host or join a game. An easy way I can see if it will happen is by clicking "join game" on the title page which brings up a list of available games. If I leave it for about 15-45 seconds and refresh, the list goes into a "refreshing game list" screen. I can go back to the title screen and get the globe logo with a slash through it and my account is no longer logged in. I log back in and repeat the process and the same thing occurs. This means I can not join a game or host as my account will just simply log itself out before I even get the chance to sync with the game, or set the game up.

This is using the beta. I have tried it on 2 machines using MacOS and Windows 10 - the issue is persistent. I have had this issue since the very first version as well from original purchase and have never gotten multiplayer working.

 

[Countess of Bohemia]

Hi Sandmaster2,

Thank you for your report. Could you please attach your logs, Internet speed and let me know if you're using any mods? If any mods are in use, please disable them and retry to see if the issue persists.

Thanks!

 

[Sandmaster2]

Hi Sandmaster2,

Thank you for your report. Could you please attach your logs, Internet speed and let me know if you're using any mods? If any mods are in use, please disable them and retry to see if the issue persists.

Thanks!

I do not have any mods installed or active during this test.

I am not sure how to access logs, is there a file I go into? I see the /logs folder, but it has several different files within it, so I am not sure what you would like me to provide.

As for my internet speed, it is 100 Mbps down and 15 Mbps up and was working normally during this test.

Thanks!

 

[Countess of Bohemia]

Thanks a lot for your response! You can attach the whole logs folder

 

[Sandmaster2]

Here are the files that are not empty. This particular most recent files I got the MP paradox account to hold for a while. I booted the game and went to MP, refreshed server list and saw the same error as before. Went back to main page and signed back in manually. When I went back to MP the list was persistent long enough (maybe a minute this time) before my account connection timed out again.

Hope these help.

 

[Countess of Bohemia]

Thanks a lot for the logs I've attached it to the existing issue and our dev team will look into it.