Surviving Mars - Game crashes when I try to start new game after the recent update [MacOS]

[coughsyrup07]

Description
Game crashes when I try to start new game after the recent update


Mac


Steam

What is your game version?
1007783

Do you have Space Race installed?
No

Please explain your issue is in as much detail as possible.
After the new update I can't start a new game or challenge. Can load saved games but features like requesting rocket are not working and the game gets stuck. Have to close manually.

Can you replicate the issue?
Yes.

Attachments
File(s) attached

 

[AndrewT]

Another crash in LUA on Mac ... yet it runs fine on my iMac!

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- unsubscribe from ALL mods in the Steam Workshop for this game
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.

Good luck!

 

[Chellez]

I'm also having the same issue with my game. I've reinstalled it twice and verified local file on steam and uninstalled all mods and i'm still having the same issue.

 

[Chellez]

I'm also having the same issue with my game. I've reinstalled it twice and verified local file on steam and uninstalled all mods and i'm still having the same issue.

Update:

I Andrews advise above but it still crashed when trying to start a new game. I ended up loading a saved game then restarting it. This prompted the game update notice. I went back to the main menu and was able to start up a new game.

Don't know if this will work for everyone but, might be a work around until it's resolved.

 

[coughsyrup07]

Tried all that. Still crashes.
Shouldn't you be giving the users an actual solution from your end (not uninstall & reinstall) anyway, since this is obviously an issue with your update?

Another crash in LUA on Mac ... yet it runs fine on my iMac!

What I'd suggest is a full clean reinstall of the game:

- move any valued save games elsewhere; they are under
~/Library/Application Support/Surviving Mars/{large number}/
- "uninstall" in Steam-Surviving Mars
- unsubscribe from ALL mods in the Steam Workshop for this game
- manually delete both the ~/Library/Application Support/Steam/SteamApps/common/Surviving Mars AND ~/Library/Application Support/Surviving Mars/ folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or Application Support SM locations, before installing again.

Good luck!

 

[AndrewT]

Seen a few of these now, so I've lodged a Bug Report even though I cannot duplicate it on my apparently identical MacOS installation!

Sory about that!

 

[coughsyrup07]

Thank you!
This worked for me as well.

Update:

I Andrews advise above but it still crashed when trying to start a new game. I ended up loading a saved game then restarting it. This prompted the game update notice. I went back to the main menu and was able to start up a new game.

Don't know if this will work for everyone but, might be a work around until it's resolved.

 

[coughsyrup07]

Update:
This only works when I go through the same process every time I start the game. If I try to start new game without loading a saved game first, the game still crashes.

 

[mhistbuff]

I have also made this work by launching the tutorial (instead of loading a save) before starting a new game. I also need to do this every time I start the game.

 

[AndrewT]

@coughsyrup07 @mhistbuff are you still seeing this after the recent patches and updates?