Surviving Mars - Game Freezing without crashing

[purpalyo1234]

Description
Game Freezing without crashing


Windows


Steam

What is your game version?
1011166

What DLC do you have installed?
Green Planet, Below and Beyond

Please explain your issue is in as much detail as possible.
So, this hasn't happened before, this is relatively recent even after getting my 3 DLCs (Green Planet, Below & Beyond, Martian Express), I made one successful colony with no issue with all 3 DLCs, then when I started a new one, I found that my game would freeze without crashing randomly. I can still move my camera but I cannot do anything. When it happens, I once checked task manager and my CPU & GPU were not running at full percentage implying that not much is astray, only hovering around half stress. I found that the issue mainly occurs when asteroid landers are on asteroids whilst rocket movement back on mars is happening, but even then that shouldn't be an issue, and if it should, why only now and not in the previous times I've done this without issue?

Can you replicate the issue?
I can replicate the issue by simply playing the game at this point, just play for a bit and it freezes. It is just a bunch of colonist, rocket, asteroid lander and drone movement, that's all.


File(s) attached

 

[AndrewT]

This is just this one colony? If you start another new one you can play it okay?

Any mods in use?

 

[purpalyo1234]

This is just this one colony? If you start another new one you can play it okay?

Any mods in use?

This has happened on my past couple of colonies as well, and no mods used. I started the one I did now because I thought it was a one time thing but no, it carries over.

 

[AndrewT]

I made one successful colony with no issue with all 3 DLCs, then when I started a new one, I found that my game would freeze without crashing randomly.

This has happened on my past couple of colonies as well,

So, after installing the Dlcs you were able to play some colonies okay without this problem. Then something changed or happened, and every colony since has this problem.

Is that a correct summary of the timeline and issue here?

If so, we'll basically have to guess what could possibly have happened or changed in your system to cause this to you. It's not the game itself as it has not changed for quite some time now.


Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[purpalyo1234]

Indeed, that is a correct summary of the situation, the links for the files are below.

 

[AndrewT]

You are critically short of free space on your boot drive C: - Windows likes at least 10% free there. This means Windows could not swap out much in memory if it needed to, so your free paging file space cannot be used.

Whether that is related to this game problem I'm not 100% sure but it definitely needs to be addressed. See if you can move anything from C: to D: so there is, say, 20gb free on C: (10gb for extra swap space, 10gb for Windows' elbow room).


As to the game log: it stops just after the sound section, when Unity starts loading the game and its DLCs. I think we might try a clean reinstall:

- move any valued save games elsewhere; they are under
C:\Users\{UserName}\AppData\Roaming\Surviving Mars\{large number}\
- "uninstall" in Steam-Surviving Mars
- manually delete both the Steam/SteamApps/common/Surviving Mars AND C:\Users\{Username}\AppData\Roaming\Surviving Mars\ folders
- re-install game in Steam, run a Steam Verify when done.
- add MarsSteam.exe to the exceptions list/whitelist of your antivirus app
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam SM or AppData SM locations, before installing again.

Good luck!

 

[purpalyo1234]

I've done this, and it's still an issue. I've done everything you've said, the storage, the clean reinstall. I have no knowledge of what the Steam SM or AppData SM is though.

 

[AndrewT]

I have no knowledge of what the Steam SM or AppData SM is though.

That is just a reference to the two game folder structures I detailed in the previous lines. The point being they need to be completely gone or empty before the reinstall.

 

[purpalyo1234]

In that case, I did the full clean install, made sure the files that needed to be deleted were deleted, and the files moved, everything. I verified the files afterwards, game don't work still. I literally just loaded it in to check, didn't do anything and it froze without crashing.

 

[AndrewT]

I may have misinterpreted something here ... was that log above taken just after this game freeze? Because on looking into it, I don't think there's any attempt to load a saved game, or start a new game.

If we could get a log taken immediately after the problem has occurred please.

 

[purpalyo1234]

Well, this log was taken after the crash, it's my newest save as I deleted the old ones. I will start a new save to see if it works but no guarantee.

 

[Tecen]

The exact same problem here. When I try to return from the asteroid to Mars, the game Freezes. I have another lander in another asteroid and that one works fine. Do you have any update regarding this issue, how can be avoided?
Thanks!