Surviving Mars - Grey ground with orange pixels.

[DocRask]

Description
Grey ground with orange pixels.

What is your game version?
227831

Please explain your issue is in as much detail as possible.
Windows 7
CPU AMD A8-3870 APU (count 4) with Radeon integrated 6550D HD GPU
Phys. Memory 7664 MBytes
Memory In Use 25%
Disk Free 39403 MBytes


*** OS info
OS: Windows 7
Version: 6.1.7601 S

Can you replicate the issue?
Every time I load up the game this happens. Got some pics.

Attachments

 

[Loganclash]

I have that exact same problem, well at least we are in the same boat.

 

[Torf]

I am also having this issue

Windows 10
AMD Radeon HD 5800 Series

 

[AndrewT]

Both old AMD video cards, I see, while above the minimum spec (which seem oddly low for a brand new game, I have to say!).

May as well check for updated drivers
http://support.amd.com/en-us/download

 

[Maltiec]

The same problem Windows 8.1 AMD radeon HD5750. Latest driver, sep 2016. And although this card is old, all other Paradox games feel absolutely fine. Elite Dangerous too.

 

[Vegas mike]

Same issue. Is this going to be looked into or are these cards not going to be supported? Just need to know if I should wait for a patch or get a refund.

 

[DocRask]

Both old AMD video cards, I see, while above the minimum spec (which seem oddly low for a brand new game, I have to say!).

May as well check for updated drivers
http://support.amd.com/en-us/download

Everything is updated despite my equipment is being old yet meets the min requirements.
I had this error: The Application was Unable to Start Correctly (0xc000007b).
To solve it, updated everything but nothing worked until I had to use Dependency Walker: https://en.wikipedia.org/wiki/Dependency_Walker
It show that I had to have IEFrame.dll and other stuff missing. Meaning I had to reinstall some Mircosoft .dll that is related to Internet Explorer. Let that sink in. If you can guess why I'm not happy, good.

Since my computer spec is supposed to be supported but the game doesn't load in the textures, I'm going to get a refund since my time and money is better spent somewhere else.

 

[Bearacuda]

I am having this exact issue. Windows 10 64 bit. AMD HD5700 series video card. Latest legacy drivers installed (2/26/2016 - v. 15.301.1901.0). Really ruining the experience of the game. I don't have this issue with Cities Skylines. Image attached.

 

[Draykahn]

Same issue here, would be awesome to get some comment from devs... Everything up to date, also have a Radeon 5800 series. Everything meets min specs. Hoping we get a patch for this soon, would rather play the game than have to refund it.

 

[AndrewT]

Note that the published requirement for the game is Radeon 6450; this problem will be looked at because some of you are seeing it on the 6X00. But for those of you with 5X00 series, we can't guarantee that fix will work for you too. I mean it probably will, but the game is just not tested on unsupported hardware.

 

[Maltiec]

Note that the published requirement for the game is Radeon 6450; this problem will be looked at because some of you are seeing it on the 6X00. But for those of you with 5X00 series, we can't guarantee that fix will work for you too. I mean it probably will, but the game is just not tested on unsupported hardware.

As a software developer I can say that same bug on two different classes of hardware will vanish from both even if fixed just for one with a possibility close to 80%. So I suppose we should wait and see.)

 

[DocRask]

Refund came though. Figuring that my specs are old and weird, I not going to fault them or hold it against the devs. Having said that, I do have a PS4 and wouldn't mind trying the game out though there. Not the first time I played a city builder with a controller. Plus I use the same monitor for my computer as for my PS4.

 

[Bearacuda]

Note that the published requirement for the game is Radeon 6450; this problem will be looked at because some of you are seeing it on the 6X00. But for those of you with 5X00 series, we can't guarantee that fix will work for you too. I mean it probably will, but the game is just not tested on unsupported hardware.

Ok. Thank you. Its just time to upgrade my video card.

But maybe not, video card prices are through the roof!

 

[The Hypnotoad]

I'm just hoping the fix will be within the first two weeks, so am still waiting with the refund. It really only seems to be the terrain texture, so it would be a shame if that can't be fixed.

 

[ivkovac92]

Same issue here ...



Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600)
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Card name: AMD Radeon HD 6700 Series
Chip type: AMD Radeon Graphics Processor (0x68BA)
DAC type: Internal DAC(400MHz)
Display Memory: 4850 MB
Dedicated Memory: 1010 MB
Shared Memory: 3840 MB

 

[Bearacuda]

FIXED! It appears the fix that was applied the other day fixed my issue on a HD 5700 series video card. Played the game for the first time yesterday, its a lot of fun. Thank you.