Surviving Mars - Surviving Mars crashes a few seconds after launch

[Kirjava94]

Description
Surviving Mars crashes a few seconds after launch


Windows


Steam

What is your game version?
Latest

Do you have Space Race installed?
No

Please explain your issue is in as much detail as possible.
After I press "play" on Steam, I see the launch screen and immediately after get a crash report. Reinstalling the game and checking GPU settings did not help

Can you replicate the issue?
Every single time I'm trying to launch the game

Attachments
File(s) attached

 

[AndrewT]

Sorry but we cannot read crash dump files here.

Has this game ever run on this machine? Or never yet?

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

 

[ChoGGi_2]

You can upload the .crash files by renaming them to .log (for some reason this forum blocks the .crash extension).

 

[Kirjava94]

Sorry but we cannot read crash dump files here.

Has this game ever run on this machine? Or never yet?

Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

So the log files are needed, not the .crash ones? This one is supposed to be the latest.

 

[AndrewT]

As you can see it is basically empty, so te crash is right at the start as the game tried to initialise. No clues as to why though.

What I see in that dxdiag is your Windows 10 is not completely up to date. Please run the Update app and look for a new Windows 10 version to apply - not a patch or update but a whole new version. Apply that and reboot, then run Update again, apply everything it finds, reboot - keep doing that until completely up to date.


And what antivirus app do you use? Add MarsSteam.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.