Unhandled Exception C0000005 (EXCEPTION_ACCESS_VIOLATION), craches

[Ailis7]

Hello! I ask for help!

The problem is reproduced when loading the game, no matter where, even during the game, if loaded from the place where you are currently playing - crash to the desktop.
We managed to get around the problem for a short while: switching to another power. Wasted time. He returned to his state. It was saved, it was loaded, but then everything is new again ...

I also caught a working save, from which I conducted many tests. Disabling cloud save didn't help.
Here is a video that I uploaded on YouTube, with details and reproducing the problem in different ways, help! I'm begging you!!!

Things I've tried so far, without success:
- Verifying game files in Steam
- Uninstalling and reinstalling the game.
- Ticking "Run as Administrator" on ck3.exe. This onlycauses the launcher to display a warning sign saying "Failed to launch the game.". When running ck3.exe rather than using the launcher, the crashes persist.
- Reinstalling my C++ redist (x86 and x64).
- Adding the steamapps\common\Crusader Kings III folder to my acceptance list in Malwarebites.

 

[Ailis7]

Here is a video that I uploaded on YouTube (access only by link):

 

[Ailis7]

I have a similar problem like
MrJanJC
For some reason, it does not allow attaching a link to his post. Not the point. But his solution to the problem didn't help me

 

[satoru]

Can you post your dxdiag.

Though that level of issue is generally due to your OS being outdated. So I would start with manually running a windows update and ensuring you're fully patched.

 

[Ailis7]

I'm attaching, thanks!

Can you post your dxdiag.

Though that level of issue is generally due to your OS being outdated. So I would start with manually running a windows update and ensuring you're fully patched.

 

[userdied]

I have the same problem, very disappointing. I also attached a file and I also use russian language in game, like the author of this topic.

 

[satoru]

I'm attaching, thanks!

Note it looks like you're on the Fall Creators update from 2017 which is very old

You'll at least need to upgrade to the latest version of Windows 10. Run a Full Windows Update on your system

 

[satoru]

I have the same problem, very disappointing. I also attached a file and I also use russian language in game, like the author of this topic.

Your video drivers are a bit old so I'd start with updating those

 

[userdied]

Your video drivers are a bit old so I'd start with updating those

already updated, nothing changes

 

[Ailis7]

I also updated the system, nothing has changed

 

[satoru]

already updated, nothing changes

I'd try unplugging your webcam

 

[AndrewT]

The problem is reproduced when loading the game, no matter where, even during the game, if loaded from the place where you are currently playing - crash to the desktop.

Can you clarify this please? Do you mean this only happens when you load a saved game while you are in a game? Not from the main menu?

 

[userdied]

Can you clarify this please? Do you mean this only happens when you load a saved game while you are in a game? Not from the main menu?

i'm not the author, but for me it happens in both ways and when i press "resume" in launcher too.

 

[userdied]

I'd try unplugging your webcam

Doesn't work

 

[Ailis7]

Can you clarify this please? Do you mean this only happens when you load a saved game while you are in a game? Not from the main menu?

In both cases. I meant that the game is not interrupted, and you can play as long as you want. But you can't load in any way.
Look at the video in my comments. There I demonstrate in detail the reproduction of the problem, thanks!

 

[Ailis7]

I'd try unplugging your webcam

I don't have a webcam

 

[AndrewT]

In both cases. I meant that the game is not interrupted, and you can play as long as you want. But you can't load in any way.
Look at the video in my comments. There I demonstrate in detail the reproduction of the problem, thanks!

Are you using cloud saves? If so they are probably corrupted. Can you test with a new campaign with local saves only please?

 

[Ailis7]

Are you using cloud saves? If so they are probably corrupted. Can you test with a new campaign with local saves only please?

Tested new company, skipped to 940, loads work fine.

But I spent 50 hours in that company! And I have not a cloud save, but a local save (as well as several cloud ones) which loads normally, but the next save game is impossible. 50 hours of life to waste? Can't do anything with this company? Let's start a new one, are there any guarantees that this will not happen again? Can you please look at the logs and identify the problem. Try to reproduce my save on your device, I beg you!

 

[AndrewT]

I was able to load and run that game for a couple of years at least, no problem. Is there some action or choice in that game that triggers a crash for you?

 

[Ailis7]

I was able to load and run that game for a couple of years at least, no problem. Is there some action or choice in that game that triggers a crash for you?

That's just the point, I don't do anything in the game. Although, by the way, as you saw in the game, at this moment some religious wars begin. What am I supposed to do? I will attach the latest error logs ...

Maybe it makes sense to change the in-game language to English? And you could not drop the save after a couple of years in the game, maybe let it go?