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Someone posted an answer to this, saying the team that had the responsibility for the multiplayer servers left Paradox right as Hearts of Iron was shipped, so now noone knows how the servers operate / how to fix them. He also said something about Paradox working on the double to get new people to work on the multiplayer servers, so it will work.
It's a totally awesome game though, so don't let this spoilt it for you. Just get ICQ and get the ICQ list of available HoI players. You will see that there's a game going all the time anyhow so no worries