Victoria 3 Tech Support: Expansionpass American Buildings Pack not downloading.

[TheRooky]

Hello,

Ive already contacted Steam support so I will post a summary of both what the issue is and what they told me:

Hello,

for a long time now after purchasing the Expansion Pass one of the DLC included in it, "The American Buildings Pack". Has not been added to my library. Everytime I attempt to add it via the button it gives me an error saying: " There has been a problem adding this product to your account please try again later."

Hallo,

seit langem nach dem Kauf des Erweiterungspasses einen der darin enthaltenen DLCs „The American Buildings Pack“. Wurde nicht zu meiner Bibliothek hinzugefügt. Jedes Mal, wenn ich versuche, es über die Schaltfläche hinzuzufügen, erhalte ich die Fehlermeldung: „Beim Hinzufügen dieses Produkts zu Ihrem Konto ist ein Problem aufgetreten. Bitte versuchen Sie es später erneut.“



Nachricht des Steam-Supports vom 25. Aug. um 9:31 | vor 12 Minuten

Hello,

Thank you for contacting Steam Support.

Our records show the transaction was successful but the specific DLC was excluded from the bundle.

You will need to contact the game’s support department directly as they are best equipped to resolve your concern with their products.

Be sure to include the Steam Transaction ID as proof of purchase:

If they are unable to correct the issue, please provide a copy of your communication with them in your next response.

Steam Support
Barsik

 

[AndrewT]

I have no idea what might cause that. I see no other such reports, as yet anyway.

Can you do a test install on some other machine you might have access to, to see if this issue is with your account or this one machine, please?

 

[TheRooky]

I have had this issue on both my new PC which is 3 months old aswell as my old PC.

 

[TheRooky]

It does not let me add it to the library on steam assuming this means its an issue with the account, however steam support told me that only the developers support would be able to help me.

 

[AndrewT]

That does seem to be the case. At this point I think it would be best to lodge a support ticket at paradox.zendesk.com to get it looked into at the account level.